Terrible practices. Bought a £250 PS4. Less than one week later it went faulty, fault was intermittent losing of WiFi, rendering the unit unreliable and not fir=t for games. Returned to Smyths where they said they need to test it. They tested it for a hour and said nothing wrong. Despite trying to explain what the fault was and that it was intermittent, they simply did not want to know. I am out of pocket by £250 for a week old useless black plastic box. Seems I have to do all the chasing around to Sony direct. WILL NEVER SHOP HERE AGAIN. Do not buy electronic items from this store.