Placed an order online for a gaming chair for my grandson. online order stated 1 item available at stevenage store. item payed for and advised would be held for 2 days, 10mins after placing order store called and asked if I would be collecting item today has they were very busy and could I collect next day. on arriving at store for collection staff advised me it was a display item and they had lost the cables and connections that came with the chair, I was then advised that I could have £20 deducted from the price of the chair, not £20 because it was a ex-display item but £20 because there was no cables or connectors to link chair to the PlayStation/ tv, at no time when placing the order did it state that it was an ex- display item and also parts were missing, I advised the shop assistant that I would liked a refund only to be told it takes 3 days to return my money that took just 10sec to leave my account when I orderd the chair, I then walked across the retail park to another outlet to purchase the same item. my gripe and anger is that if said web site would have advised me my order was a display model and some items may or may not be available I would not have placed an order, also wasting 1hr driving to retail park to collect a faulty purchase, I like many others will not be using smiths toy stores again,rant over thanks dbs