Worst customer service I have ever had the misfortune to encounter. I paid for 2x 2.5 seater sofas. On delivery day one was clearly a previously returned for repair but had not been repaired - it had no feet and bolts were missing (the delivery driver todl us this). I waited an hour on the phone to be told they couldn't do anything for 48hrs and someone would call me. Nobody did.. I called 2 more times and held on for an hour each time... then gave up. I emailed.. waited days for a pointless one line response that told me nothing.. So I emailed again with a bit of a rant as it was Christmas in a few days and where would my guests sit as we now have only 1 sofa?? I had paid them to take our old suite away. Got a call to arrange the redelivery. This turns up and then we realise that the first one is a 2 seater!!! The second one they delivered has scuffed and damaged feet, there is a ding on the side and still NOTHING!!! I've been phoning and emailing... eventually I spoke to someone who took details and pictures and said it would be dealt with now. Days later NOTHING! So I chase and I get an email saying they can't do anything without a batch ID, what is a batch ID?? I don't know? Again another email response with a pointless and completely unhelpful response. It is always days in between responses...SO I've have now said come and get your sofas including the one you have tried to pass off as a 2.5 seater. I want all my money refunded. I will but a suite from a reputable company which Sofology is NOT. DON'T BUY FROM THEM! Once they have your money you can't get anything from them. WORST and NON-EXISTENT CUSTOMER SERVICE! Am I frustrated and very annoyed? Yes you bet I am.
1 year ago
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Sofology has a 1.2 average rating from 1,628 reviews

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