Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,665 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,665 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 10th September 2025

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This happened a while ago bought in full two leather recliners that took forever to arrive. But my complaint is DO NOT let them talk you into the insurance policy as I did and of course when something went wrong with one of the headrests after 4 weeks they would not replace stating it was to do with body fluids from my husband's bald head and I've been left with a horrible sight where they scraped the leather to do so call tests on it and made it 100% worse and madden's me terribly every time I look at it. So be aware the insurances sem to be a total waste of your money.”

Helpful Report

Posted 23 hours ago

“Promised a sofa in 14 weeks. They chased me for the balance, I paid, still no sofa. The “great reviews” look like pure scams. I’ll be filing a complaint. If I’d known I’d wait this long, I’d never have ordered. Can’t cancel, they’ve got my money, and customer service just pushes the date back by a few days every time I call. Ridiculous. Avoid at all costs. I’ll get my money back after reporting this as a scam on Trustpilot and with the authorities.”

Helpful Report

Posted 3 weeks ago

“How did this is this advert get passed advertising standards by being used to show the trivial use of animals to match with furniture. What happens when people change colours, no wonder there are so many unwanted pets!!!!!”

Helpful Report

Posted 1 month ago

“Vile guinea pig advent. A pet should never be an accessory”

Helpful Report

Posted 1 month ago

“I’d give this no stars if possible. Absolutely HATE the ad. WilL NEVER buy from Sofology. It trivialises pet ownership and gives entirely the wrong message. Pets should never be bought as accessories. Pets should be chosen with their own care and welfare at the centre of the decision making. Animal charities will be horrified at the irresponsible message this advert conveys.”

Helpful Report

Posted 1 month ago

“Absolutely disgusted by your portrayal of a woman buying a guineapig using a colour match swatch so it compliments her sofa! What were you thinking? I also complained to the ASA and they have had dozens of complaints from animal welfare charities who are concerned about the irresponsible portrayal of animals.”

Helpful Report

Posted 1 month ago

“I'd give you no stars if I could - what are you doing in your latest advertisement showing a woman purchasing a guinea pig to match her new sofa? Animals are not ornaments or decor items. Shame on you. The ASA won't do anything, they've had 114 complaints up to now.”

Helpful Report

Posted 1 month ago

“they have to be one of the worst… they have to be one of the worst companies ive dealt with having delivered my order wrong to now 18m later issues with the padding in the arm and saying its fair wear and tear they are a joke and i will be taking them to court be very very careful when spending thousands of pound are product's that don't last”

Helpful Report

Posted 1 month ago

“Avoid at all cost terrible customer service only had our new corner recliner 3 months and cushioning sagging got told off technician this is normal and you have to plump up each time you sit on it 🤔🤔🤔what a load of rubbish worst 3500 iv spent would not recommend wasting your hard earned money 😡😡😡😡😡”

Helpful Report

Posted 2 months ago

“We were really disappointed with our experience purchasing one of Sofology’s most expensive and popular sofas. As first-time homeowners, we were excited to receive it, but what should have been a special moment turned into a frustrating and disheartening one. When the sofa was delivered, we discovered several issues: • The main seat cushion sagged noticeably, suggesting poor filling. • The decorative cushions arrived visibly dirty. • The base of the sofa was stained, which was shocking for a brand-new product. • Most upsetting of all, the delivery team caused damage to our brand-new carpet, which had only been professionally fitted ten days earlier. Despite this, Sofology is now offering just £150 towards cleaning — even though the carpet doesn’t need cleaning, it’s been physically damaged. Both the technician and delivery team confirmed it is a scratch, not a mark or stain that can be lifted. This whole experience has been extremely disappointing. After spending a significant amount on a premium product, we expected far better quality and customer care. Unfortunately, we’ve been left with a damaged carpet, a substandard sofa, and an offer that doesn’t reflect the seriousness of the situation. I hope Sofology reconsiders how it handles damage caused during delivery — especially when customers are investing so much in their products.”

Helpful Report

Posted 2 months ago

“Poor quality, sofas look second hand after only 18 months. Uncomfortable and should have gone elsewhere.”

Helpful Report

Posted 3 months ago

“So far its been a bit of a nightmare. waited 6 weeks and they delivered someone else's sofa to us! We we got half ours and half there's. Plus a broken foot on ours!. 'No problem we will sort this in a few days sir', just sit on that one for now and we will be in touch! nothing 4 days later and we chased 3 times now. So apparently they delivered our other sofa to another customer and just said ah sit on it and we will sort it. Now if they just had said 'DONT SIT ON IT' they could have easily just swapped it over in a few days and problem solved. but no, now we both have to wait 6-8 weeks for a new one to be made! Such poor management this is and not thought through properly. They should all be sacked, what a waste of Sofology money time for us customers!!!”

Helpful Report

Posted 4 months ago

“Dreadful quality products . After only having sofa a few weeks bad creasing and sagging . Again , told by a “ technician “ this is normal and the sofa needs to be “ dressed “ daily . He said “ like you would your duvet each day “ 😳😳🙄😂 Really ??? Avoid at all costs . Cosy does not reflect quality .”

Helpful Report

Posted 5 months ago

“Rated 2 out of 5 stars Purchased a sofa in January Purchased a sofa in January . Service great from the show room , ordering and delivery . However …. Unhappy about an aspect of the sofa . E mails sent regarding this and very good response . Unable to rectify problem so technician review of sofa . Still unhappy with technician’s assessment so requested further investigation into complaint. Technician fed back to company and advised to await response . Have not received response . 3 e mails sent , no response . Communication great when you log an initial complaint . If it cannot be rectified ( following a very condescending e mails about how to “ dress “ a sofa …. Then it all goes very Quiet …. I have sent 3 emails now with no reply . So in summary , they are all over it when you are buying , try their best to resolve problems via e mails. Then if your still not happy and pursue a “ poor quality / design fault then your stuffed …. No reply !!! To be continued ….”

Helpful Report

Posted 5 months ago

“We were waking in Sofology and in 10 secends we found the best sofa and we got it. I would recommend it to friends.”

Helpful Report

Posted 5 months ago

“Within 4 weeks deep crease developed in recliner. A technician came and seemed to have cured it. However within 10 minutes of him leaving it was back. Sofology are prepared to do nothing. They just say it is normal. I could understand it more if there were more than 1. Also it is not central. This is the most we have spent on lounge furniture and to me the worst quality.”

Helpful Report

Posted 7 months ago

“God awful Sofa's and customer service. Bought two Cocoon Sofa's and a foot stall (just over £4k). After two week material is bobbling everywhere and cushions are sagging terribly. They sent a technician and surprise surprise it's apparently built to spec... maybe so, but this sofa has fundamental flaws. Customer service no help just state their technician report said it's fine and I have to pay more to fix it... no thanks. My 8 year old £500 IKEA sofa looks better than my Sofology sofa... just an eye sore. What a huge disappointment, spend your money elsewhere.”

Helpful Report

Posted 8 months ago

“After all awful reviews was greatly surprised at excellent service. Sofa arrived on time and was unpacked by 2 very friendly and helpful drivers. Sofa is in good condition.”

Helpful Report

Posted 8 months ago

“I am extremely frustrated, I ordered a sofa online with Sofology, we spent over ££££, firstly we had a false delivery, I received a call from a member of staff to schedule the delivery, I booked the day off work to be told on the day after the time slot had passed that actually my sofa wasn't on the delivery truck and hadn't even got to the depot, then after it was rescheduled and was delivered on the 15/12/2024, it was the wrong configuration to what we ordered and we have the wrong legs on both our sofa and foot stool. I instantly raised a complaint as did the delivery team. We were told to keep the sofa until a replacement and compensation could be arranged after Christmas. I emailed the complaints team 3 times and have spoken to multiple agents who can never do much apart from raising it again. I still have not had a resolution and or even someone contact me . The lack of attention to this matter is infuriating, and I encourage you not to buy from Sofology! Their service has been utterly appalling.”

Helpful Report

Posted 9 months ago

“I ordered the Riviera 3 and 2 seater, the delivery came without the headrests/backrests for my 3 seater. I have been trying to get in contact with someone for 3 days now, they said they will deal with it within 24 hours.. Customers service is shocking, do not buy from this place! Will be visiting the shop today and not leaving until the issue is resolved.”

Helpful Report

Posted 10 months ago

Sofology is rated 1.2 based on 1,665 reviews