Rated 2 out of 5 stars Purchased a sofa in January Purchased a sofa in January . Service great from the show room , ordering and delivery . However …. Unhappy about an aspect of the sofa . E mails sent regarding this and very good response . Unable to rectify problem so technician review of sofa . Still unhappy with technician’s assessment so requested further investigation into complaint. Technician fed back to company and advised to await response . Have not received response . 3 e mails sent , no response . Communication great when you log an initial complaint . If it cannot be rectified ( following a very condescending e mails about how to “ dress “ a sofa …. Then it all goes very Quiet …. I have sent 3 emails now with no reply . So in summary , they are all over it when you are buying , try their best to resolve problems via e mails. Then if your still not happy and pursue a “ poor quality / design fault then your stuffed …. No reply !!! To be continued ….