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Sofology Reviews

1.2 Rating 1,630 Reviews

5 %

of reviewers recommend Sofology

Company Reviews

1.2

Based on 1,630 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 19th October 2022

Sofology 1 star review on 19th October 2022

Sofology 1 star review on 19th October 2022

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Further to my previous review of my daughter's purchase and the missing cushions.... sofology said they would give her £100 compensation as they could not fulfil the order..... when she never heard anything she took them to the small claims court.... that lit a fire under them.... almost immediately they got in touch..... apparently they were refunding the £100 by knocking a small amount off her direct debit payments over the four year term of the loan!!!! £2 odd a month....... but the customer service advisor agreed that as this arrangement had not been relayed to my daughter by email their communication left a lot to be desired so the advisor refunded my daughter £135.00 on the spot - £100 for the cushions and the £35.00 county court fee. I assume her direct debit payment will return to the origjnal figure. A result eventually after 6 months.....!!”

Posted 11 months ago

“Overall my experience with Sofology was good, I'm not sure on some review sites why they get such a bad rep, although I think this was a while back, all that being said its 3 stars as I will explain below. I ordered the Keswick 4 seater sofa before I moved into my new house. We ordered online (this is the key here to a refund!) after seeing the sofa in store. We had to wait on back order for several weeks but this was ok, once we got the sofa it didn't look right in the house so we requested a refund, as we bought online we had the protection of the 14 day money back guarantee written into law although sofology kept referring to 'our distance refund guarantee' so this may be distance from a store etc, I wasn't overly happy with being told i was 'lucky' as most people don't get a refund, when in reality I know the law! The staff however were really helpful and understanding and although they messed up a bit with their delivery drivers (they were disgruntled to be picking up a sofa early morning as they kept saying 'we have your delivery' so were not happy when I said its a collection) but this wasn't my concern or have to deal with that. The only real reason I give 4 star is the brand new sofa had a few little wispy material bits and there was a slight design flaw on the weaving on one arm, almost like where you finish sowing, im ok with that but others wont be! the other issue that was by the by was that they actually sent us the wrong colour sofa, this would of been a big issue had we kept the order as we would have to send it back and get the correct colour several weeks later! The delivery and collection was both seamless. And my refund was sorted in days after and back in my account so cant fault them there , a lot of reviews say the customer service is rubbish and nothing gets done but I had anything but this experience the staff were very nice, helpful and understanding. Finally my last gripe is that the company Sofology arrange to pick up our old sofa 'clearbee' they never turned up after several messages saying they are on their way including one I raced back for at the shops as they said they would be there in 6 mins after messages saying all day they are on their way, they never came which was a silver lining now but a totally rubbish service and Sofology washed their hands of dealing with this as its a third party, even though we paid Sofology for this service. Good and bad so 3 stars.”

Posted 1 year ago

“Excellent service until delivery day! Excellent service until delivery day! Really pleased when we were called to say our sofas (Persia) Were ready for delivery far earlier than we had been been told/anticipated. We were told delivery would take place between 11-3pm, we rearranged our diaries to be home for delivery. We had paid to have our existing sofas recycled but when our sofas arrived the driver explained it was a different company that collects recycled furniture, we didn’t have room to store 3 old sofas and accept 2 new 4 seaters, we called customer service, we were on hold for 30mins only to be told they had neglected to book the company to collect our old sofas, their suggestion was to reject delivery and rebook, the agent was very matter of fact, no apology for any inconvenience caused, just nothing! In the end we decided to store our 3 old sofas in our garage which has been converted into a gym, so now that is out of use until we can rehome/dispose of them! The two delivery guys were pleasant they told us we had no chance of getting through to customer service let alone getting a resolution today, they virtually encouraged us to reject the delivery, we informed them we would find a solution and we would not be rejecting delivery they suggested we leave 3 huge sofas outside the front of our house, we had to explain why it was not an acceptable solution, they were polite and nice guys but it was clear that they had no customer service training, they did not care whether they completed the job to customer satisfaction or not. When it was time to bring the new sofas into the house one of the guys, within seconds informed us the sofa wasn’t going to fit, my husband explained it was partially already in the door (it was tight but a few inches had crossed the threshold) after some discussion, one of the them remembered the arms were detachable, once the arms were detached it came through the street door with ease. It was obvious they had very little knowledge of what they were delivering, we got the impression they would have been happy for us to reject delivery or for them to report delivery failure. I can’t stress enough they were very polite they just didn’t care. The sofas we purchased were not cheap, it was a pleasant surprise to have delivery earlier than expected but the delivery service was stressful not the service expected from a well known brand, now we will have to find the time to call customer service to get our recycling fee refunded, I suspect it will involve another long wait on the telephone! Sofology you let yourselves down today!”

Posted 1 year ago

“Stitching coming away on arms of a sofa and chairs which cost nearly £3000, only had 3 years , and after only 3 months of taking delivery , had to have cushion backs refilled . Should have asked for replacement then . Sofology not interested. Wouldn’t buy from them again as after care shocking , insurance on it only covers frame and accidents”

Posted 1 year ago

“My wife has paid this company£3000. She did so after being told she needed to pay to get a delivery date. Her sofa was ordered 7 months ago. They keep sending an email saying they’ve tried to contact her and ask to contact them with a number on the email. This number doesn’t even connect. No one should ever buy anything from this company. I’m now going to have to start legal proceedings to force the issue which will in all likelihood cost me.”

Posted 2 years ago

“The showroom experience was great and we came away very happy. Delivery slipped a couple of times and I started to get worried, so I looked up reviews of Sofology, which I have to say had me very worried that we wouldn't receive it or it would arrive long after our old sofa was collected. I tried to contact customer service a couple of times to check on delivery but I agree with what most people have said that they are very difficult to contact. Eventually, I spoke to someone on live chat and they did reply within a day or so. I am happy to say that delivery was arranged for before 10.30am today and it arrived at 9.30am, and we are very happy with the suite. I was convinced it wasn't going to come so happy to leave a positive review since it is here and we are happy with it. I knocked two stars off for the difficulty in contacting customer service.”

Posted 2 years ago

“Hi all, we have ordered our sofa, expected delivery is Christmas, in fairness the sales team were pretty good and we ordered online. We probably wouldn’t have ordered if we would have read these reviews. I suppose the good news is that we have ordered on a credit card and applied for the 0% finance so should be protected if anything does happen or go wrong. Has anybody tried contacting DFS as I understand that they are the parent company?”

Posted 2 years ago

“Great sales staff and choice of furniture but after sales is terrible. Couldn’t get a reply from anyone to my 5 emails regarding suite not arriving on due date. When it did arrive extras purchased (care kit £39) was not sent. Delivery man said report to customer services but over an hour queue time each time we tried. Eventually sat in a queue then suddenly told the office was closed now. Webchat do not respond. Dreadful customer services let this company down”

Posted 2 years ago

“Had delivery minus 3 seater sofa . After a long waiting time over 3 days finally got through and told that sofology had lost the order for the sofa. I told them that I wanted my money back and for them to pick up the furniture that was delivered. They said that the furniture would be picked up on the Saturday and I would get a time slot on Friday and then they would reimburse me. I have not been contacted by them and its is impossible to get through to customer services. This company has to be the worst I have ever dealt with and I strongly advise anyone considering buying a sofa to look elsewhere !!”

Posted 3 years ago

“Would like to say how good and clean when john@jon deliverd my coucher they were in and out no time and took all the rubbish with them. Thanks”

Posted 4 years ago

“Terrible company. Bought 2 insignia sofas and seats sinking after a few months. Have gradually got worse. Someone came out to look at them and said normal wear and tear!! Now 3 yrs old and only fit for scrap!! Managed to put other people off buying from them as they are not at all interested. What a colossal waste of money. We both now have back ache permanently. Having to buy new, obviously not from Sofology”

Posted 4 years ago

“Customer services do not exist the donor reply to emails either very bad thought they were going to improve there device since complaints of tv but no still bad”

Posted 5 years ago

“Keep away from this shop. These people treat customers like dirt. They won’t deliver on time or they’ll give you damaged goods. Please please do not be fooled by they’re showroom they are a corrupt company and even after being on watchdog they are no better. Keep away if you want to keep your sanity. You have been warned”

Posted 5 years ago

“Dispicable company. Even after being on watch dog they have messed me around yet again. This is the third time they were going to deliver and now I have been told they cannot locate the sofa and someone will call next week. Vile company that should be taken to court and fined so much they go into liquidation and let reputable soda companies sell to the public.”

Posted 5 years ago

“Ordered two sofas for Sofology after ordering one from them a few years ago. As they were from different ranges they arrived separately - first delivery was quick and excellent, the second was terrible and like something from a horrible comedy - think Dumb and Dumber and the Chuckle Brothers - if we hadn't been there to mirco manage them and do most of the work ourselves, I dread to think of the damage they could have done. It's made me extremely wary of buying from them again as I never want dangerous idiots like that in my home again. Unbelievable.”

Posted 5 years ago

Sofology is rated 1.2 based on 1,630 reviews