Linda Kennedy
Further to my previous review of my daughter's purchase and the missing cushions.... sofology said they would give her £100 compensation as they could not fulfil the order..... when she never heard anything she took them to the small claims court.... that lit a fire under them.... almost immediately they got in touch..... apparently they were refunding the £100 by knocking a small amount off her direct debit payments over the four year term of the loan!!!! £2 odd a month....... but the customer service advisor agreed that as this arrangement had not been relayed to my daughter by email their communication left a lot to be desired so the advisor refunded my daughter £135.00 on the spot - £100 for the cushions and the £35.00 county court fee. I assume her direct debit payment will return to the origjnal figure. A result eventually after 6 months.....!!
8 months ago
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