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Sofology Reviews

1.2 Rating 1,630 Reviews

5 %

of reviewers recommend Sofology

Company Reviews

1.2

Based on 1,630 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 19th October 2022

Sofology 1 star review on 19th October 2022

Sofology 1 star review on 19th October 2022

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very worried after reading reviews. Ordered sofa in October 2021 - said delivery would be March 2022. Didn’t arrive until end of April. Two days after delivery - one side make a loud cracking noise while you were sitting down. Called them and they arranged for guy to call. He ordered a new part which he said would take 6 weeks but came in 3 weeks. On the other side of the sofa another cracking sound appeared. Called them back again and they said they would send out someone. He said there wasn’t anything he could do. Phoned them back - girl said the best thing to do was order a replacement or refund - we decided to order a different one - she said it would take 12 weeks. New one delivered this week. They couldn’t have been more helpful in our case,”

Posted 1 year ago

“Bought leather sofa and chair, it's five weeks old arms on chair ridged , seats loose leather technician came today, said frame and foam ok, leather will get worse and kept being told in its a difficult one. No I want a full refund, paid over 3,000 . I'm no expert and have bought many leather sofas over the yrs , but this is a joke. I'm am going to pay for an independent report from a leather upholsterer now waiting to hear from them which I was told give days time.”

Sofology 4 star review on 22nd July 2022

Sofology 4 star review on 22nd July 2022

Sofology 4 star review on 22nd July 2022

Sofology 4 star review on 22nd July 2022

Sofology 4 star review on 22nd July 2022

Posted 1 year ago

“Met the estimation date. Delivered 4 days after. The guys who delivered it had attention to detail. After ordering it and reading terrible reviews I was very concerned however nothing could be further from the truth for me and my experience. The sofa is as good as what was in store. Happy customer.”

Posted 1 year ago

“Was very nervous after reading the reviews, but was thrilled from start to finish. My lovely new sofa arrived a month early great guys who delivered very helpful. Thanks sofology. Blackburn branch.”

Sofology 4 star review on 12th June 2022

Sofology 4 star review on 12th June 2022

Posted 1 year ago

“Have had our new sofa and chair for 2 weeks now and so far, so good! Delivery was efficient and sofa and chair look lovely and are comfortable. Recliners all working well. Only issue so far, the maintenance care kit was not delivered. I have reported this and been told they will send separately. Should take up to 10 days so hoping it will arrive end of next week or week after as bank holidays.”

Posted 1 year ago

“AVOID AT ALL COSTS !! Complete shambles of a company !!”

Posted 2 years ago

“Ongoing from a couple of weeks ago.the tech man came to look at my fault on sofa & told me a new part had to be ordered & would take 4 weeks.He also took pictures of all damage to my hallway & scraped gloss floor.That night I recieved an email saying it was going to be 14 weeks to be corrected!!This would take it to a full YEAR of ordering a new settee.Have spoken to trading standards & am taking things further.waited nearly a year for a sofa but gave them over £2500 but have got nothing to sit on!!!!!!!!!If you want to have your account emptied(took double my deposit which was over £3000 accidentally!!!))be locked out,have property damage,have nothing to sit on, have loads of stress then I would highly recommend.By the way if you recieve an email giving you a priority number to call you will keep going up the queue & never go down so you give up I recorded this happening for to use with my case.”

Posted 3 years ago

“Really like our sofa. We had a small rip and someone came out. Said they can't fix it and we can have a new sofa but can keep our old one as well. Gave us a 2 grand voucher which is same price we paid for ours. Amazing all these negative reviews. But my experience is a good one.”

Posted 4 years ago

“Bought 2x2 seater leather recliners from the Brody range. Got delivered 3weeks ago. No complaints so far. I did have nightmares on the days leading up to the delivery after reading all the negative reviews. But everything went ok for me. Only moan I have is the 11wk wait.”

Posted 4 years ago

“Well after having a bad experience with the first sofa purchased, it has now been picked up and my new one delivered must thank the priority team at Sofology for resolving the issues I had after a stressful few weeks. Replacement sofa is like comparing night with day compared to original sofa with a lot of issues.”

Posted 4 years ago

“We had our Maya sofas delivered a couple of weeks ago and are delighted with them. The delivery men were friendly and helpful. There was a minor problem with one of the legs. However, they provided an effective temporary solution and a technician came today to rectify the problem. On the whole our experience with Sofology has been good so far and would be happy to recommend them. We were extremely worried after reading the poor reviews and hope this provides some assurance to others. Our Maya sofas and cushions are really lovely. So glad we chose them.”

Posted 4 years ago

“Appalling. I agree with all the other bad reviews on here. DO NOT BUY FROM SOFOLOGY! I bought my recliner two seater two years ago. It has only just gone out of warranty. The seat is stuck in the recline position and cannot be fixed as they "no longer liase with the suppliers , and therefore cannot source the parts required to fix it". I am therefore paying £2,000 just to sit on a regular seat. I still have two years left to pay on direct debit. I am disgusted. The customer service team gave me the impression that they couldn't care less. I even had to chase them up myself as they didn't have the courtesy to reply to my email expressing my concerns. Two years use out of an expensive sofa is not value for money. AVOID, AVOID,AVOID!!!”

Posted 4 years ago

“Well thank you all for the reviews thought I’d found the perfect sofa yesterday but will keep on looking elsewhere better safe than sorry I’d say”

Posted 5 years ago

“Not a happy customer Over a week ago was expecting my sofa to be delivered. My husband has had to work away this week and would not normally leave me on my own for a week. He had arranged for me to visit my daughter so I wouldn’t be on my own When I had the text message from yourselves telling me you would be coming tomorrow I arrange to go tomorrow after you delivered my sofa. In preparation for the sofa to fit in our living room my husband got rid of it on Sunday as I wouldn’t be able to move it as I am disabled. Today you have cancelled the delivery because someone sent it to the wrong depot this is not my fault. You can deliver it on Thursday which is no use to me as I’m going to my daughters and have to have the delivery next Tuesday and I have nothing to sit on only my bed which is fab till next Tuesday You stated in your text to me if I didn’t receive it tomorrow I couldn’t have it till after Xmas but you can do it next week We had to pay £99 for delivery as we were up here but this is not our fault and we have made arrangements because of your confirmation of delivery tomorrow I am not at all happy with this at all and my husband who is away is appalled that when he comes home on Saturday we have no furniture to sit on Thanks A very unhappy customer”

Posted 5 years ago

“OK, here's my experience - sofa arrived with some superficial damage, but Sofology sent out an upholsterer who sorted it. Very happy with my sofa and would recommend. I was terrified to read all the negative reviews after ordering and my own experience implies some QC issues, but the sofa is really good.”

Posted 5 years ago

Sofology is rated 1.2 based on 1,630 reviews