Appalling. I agree with all the other bad reviews on here. DO NOT BUY FROM SOFOLOGY! I bought my recliner two seater two years ago. It has only just gone out of warranty. The seat is stuck in the recline position and cannot be fixed as they "no longer liase with the suppliers , and therefore cannot source the parts required to fix it". I am therefore paying £2,000 just to sit on a regular seat. I still have two years left to pay on direct debit. I am disgusted. The customer service team gave me the impression that they couldn't care less. I even had to chase them up myself as they didn't have the courtesy to reply to my email expressing my concerns. Two years use out of an expensive sofa is not value for money. AVOID, AVOID,AVOID!!!