The showroom experience was great and we came away very happy. Delivery slipped a couple of times and I started to get worried, so I looked up reviews of Sofology, which I have to say had me very worried that we wouldn't receive it or it would arrive long after our old sofa was collected. I tried to contact customer service a couple of times to check on delivery but I agree with what most people have said that they are very difficult to contact. Eventually, I spoke to someone on live chat and they did reply within a day or so. I am happy to say that delivery was arranged for before 10.30am today and it arrived at 9.30am, and we are very happy with the suite. I was convinced it wasn't going to come so happy to leave a positive review since it is here and we are happy with it. I knocked two stars off for the difficulty in contacting customer service.