Had delivery minus 3 seater sofa . After a long waiting time over 3 days finally got through and told that sofology had lost the order for the sofa. I told them that I wanted my money back and for them to pick up the furniture that was delivered. They said that the furniture would be picked up on the Saturday and I would get a time slot on Friday and then they would reimburse me. I have not been contacted by them and its is impossible to get through to customer services. This company has to be the worst I have ever dealt with and I strongly advise anyone considering buying a sofa to look elsewhere !!