Sofology Reviews

1.2 Rating 1,581 Reviews

4 %

of reviewers recommend Sofology

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1.2

Based on 1,581 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 48%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2022

Brian Hayden

Sofology 1 star review on 19th October 2022

Leonie Kearns

282

Anonymous

Anonymous // 01/01/2019

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“Waited 5 weeks for goods arrived damaged can't get through to anyone regarding removing damaged goods or getting refund. Will be contacting trading standards.”

Helpful Report

Posted 7 months ago

“Bought a blue leather sofa and after 4 months wear ( no kids or pets ) the leather is rippled on both cushions , they sent a technician out who said the frame and foam were fine and classed it as wear and tear and will take no further action , diabolical, they even said it should be treated 2-3 times a week , we bought a leather cleaning kit at £60 and the salesman said 2-3 times a year !A sofa should last more than 4 months , we have another sofa which is 5years old from DFS and still in good condition ! I sent 3 emails and and never had my emails answered and after hanging on the phone for 20 minutes to get through to their customer service team , they said yes I can see the phots you have sent , why not answer my emails then ... Waste of time complaining they won't do anything, would never recommend the Sofology , after sales and customer service Rubbish”

Sofology 1 star review on 21st August 2022

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Posted 7 months ago

“Still not received time for delivery waited 5weeks”

Helpful Report

Posted 7 months ago

“Bought the Fellini two two seaters an armchair and footstool. Waited six months for delivery. Finally given a date so cleared out my old sofas. Only an armchair was delivered. Took hours and numerous/emails, phone calls before I got a promise of the rest of it. Which was delivered in bits over a the space of a month. The integrity of the sofa is questionable. Seats sink with normal use. Someone came out and says we have to “dress it” which entails hitting the air back into it every night. (This does not work). Contacted them again and says the problem was getting worse but they stated they were no longer going to address it as someone had previously been out and said there was no problem? Please please don’t buy from them. Total waste of money.”

Helpful Report

Posted 7 months ago

“Ordered a sofa and chairs with sliders. Deposit payment process was a farce as it didn't seem to work!! Paid the balance over the phone, but even that was difficult. Furniture was delivered which was fine. The chair legs are within the base of the furniture via a zipped compartment which shows you the 'inner workings' of the furniture - frames are just stapled and bolted ply - looks flimsy to me - time will tell. We couldn't find any sliders....rang the "helpline" which is a minimum 10 minute wait. However what they don't tell you is that the sliders are going to be delivered separately!! So we wait and wait and wait - nothing. We ring again and told they are in stock and will be delivered on a specific date, courier company will call an hour before delivery, albeit we were told it was Royal Mail (go figure). So you take a day off work and wait and wait and wait - nothing. We ring again and ask for our money back for the sliders - ahh they can't do that over the phone, someone will ring us back. Not impressed I'm sure Helena Bonham-Carter and Owen Wilson didn't have these issues. Why these 'celebrities' endorse Sofology is beyond me, they must just throw cash at them which should've been diverted to a decent payment system, better customer comms and quality of product.”

Helpful Report

Posted 7 months ago

“NEVER NEVER NEVER BUY FROM SOFOLOGY, Chair was broken on delivery after lots of phone calls they couldn't find said chair lots of promising to give it there personal attention they still couldn't locate said chair, after three weeks said chair was finally found with a promise to deliver I waited four days before any one contacted me with a delivery date although by now I had asked for my money back which was totally ignored eventually after waiting in all day for said chair with with no time slot it arrived at 5.55 tea time not good enough”

Helpful Report

Posted 7 months ago

“Sofa slightly damaged on delivery. Drivers did not report this as promised. I sent 3 emails to Customer service with no reply. I contacted them by phone who stated a part had been ordered. This was Weeks ago and nothing!! Now the stitching is coming apart elsewhere.I emailed twice no reply. I will be calling yet again to report the new fault!! Customer service is dreadful. Frankly there is not any!! They take your money and leave you to rot!! Do not buy from this company!”

Helpful Report

Posted 7 months ago

“SHOCKING THE WORST CUSTOMER SERVICE EVER !! I would give zero stars if I could and that would be too generous. Absolute nightmare I would definitely NOT recommend them. Failed deliveries, damaged goods delivered, failed collection to collect damaged goods. Shocking customer service - promise to ring you back but they don’t, obviously read from a script because you end up going round in circles and they don’t listen to your concerns. Don’t be fooled by the great customer service in store because it goes drastically down hill once they have your money !!! Disgraceful stay clear, don’t use them !!”

Helpful Report

Posted 7 months ago

“I am disgusted with the customer service from Sofology. The warranty is not worth the paper its written upon.The material of my sofa is of poor quality.Its creasing and fluffing up.When I contacted the Warranty company they stated they did not cover this problem.Sofology have contacted after I took my complaint to Resolver.They stated this was a a natural response from the fabric and advised me to use my vacuum cleaner which as not resolved the problem My brother also ordered the same sofa and as not experienced the same problems. I would not reccomend this Company to anyone !!!”

Sofology 1 star review on 5th August 2022

Helpful Report

Posted 7 months ago

“If I could give no stars or minus stars I would. Took 5 months of emails and telephone calls before refund on sofa which started to sink after 2 days of delivery. If you enjoy spending time in a telephone queue, being lied to and not getting any calls backs I suggest you buy a sofa from sofology. Oh and they don't offer compensation as not company policy and pointless putting you through to a manager as you have had a refund and case resolved. What a shambolic way to run a company.”

Helpful Report

Posted 7 months ago

“Just had a Sofology technician come out to see my sofa, bought new in December 2021. It’s 7 months old and the seating has sunk in the area where I sit the most. Technician asked if I’d been advised to sit on all areas of my furniture as it is expected to do this within months. I’ve never bought a leather suite that has collapsed. I have made it clear that I’m unhappy and that given my sofa is under warranty I will be taking this further. I wish I’d read the other reviews before I’d bought this furniture. Very poor quality.”

Sofology 1 star review on 4th August 2022

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Posted 7 months ago

“Sofology what can you say about these clown....clearly there is no training given or a criteria to meet at interview.. Ordered a £4000 sofa and they told me they will pick up the old sofa first.....nope they didn't even turn up and then lied and said we have been to your house and collected it.....while i was sat on old sofa on the phone to them....omg.....how dull can one be....then arranged to come back next day....the driver rang me for directions to my house .....so i replied if you had been to my house yesterday how come you don't know where i live today....🤣. However they did pick up old sofa then told me you can't have your sofa for 2 weeks so now i am left with nothing to sit on.....incompetence is an understatement.....and they seem to believe it's acceptable......REALLY i mean REALLY..... well thats the first and last time i use them.....by the way i paid on card so bank pulled my money back......never ever again. YOU HAVE BEEN WARNED”

Helpful Report

Posted 7 months ago

“Bit of a scam in all honesty. You pay for something, and don't get what you order. You buy something worth over £3,000.00 and they will send you what THEY want. Not what you order. I ordered a sofa set in 2021, and I still do not have the right set. Sent in a formal written complaint, and as expected, nothing has been done about it. They will never get back to you, you have to chase them for an update, and 100% of the time there is no update. I have reported them to trading standards as they have not offered me my money back nor given me what I ordered. Customer service is useless, they're lovely and friendly, but competency does not exist.”

Helpful Report

Posted 7 months ago

“Easy help for those that have been ripped off by Sofology… To start with I bought a sofa of these probably 10 years back at nearly 3k and no issues at all. Obviously the same doesn’t apply now as it’s changed hands and is Co owned by DFS and others.. So like most I bought a sofa again approximately 10 weeks ago and aside from the usual sales jargon ‘not on commissions etc’ which is total rubbish then the sales side was pretty easy.. Settee arrives late and is damaged all over with different colour feet ( which is nice).. So naturally straight in the phone to customer services and low & behold the fault option is turned off to avoid calls, so then straight through to sales and sorted it that way.. Good start but then useless again. I haven’t time for clowns like these so first of all is never “ever” buy a sofa cash or there finance option, always use a credit or debit card.. Upon getting nowhere send them an email stating you want a full replacement or refund then chase it up and inform them you are rejecting the goods.(section 72 goods act) Next step get straight on to credit/debit card card for chargeback and they’ll chase you.. I’ve been refunded in full and are currently sat writing this on there sofa 😄.. Don’t let this conmen mug you off and anyone even contemplating using Sofology don’t bother!”

Helpful Report

Posted 7 months ago

“ZERO STARS !!!! Would have selected zero stars if I was able. SHOCKINGLY THE WORST CUSTOMER SERVICE EVER !!!! Absolutely disgracefully after sales services, failed deliveries, damaged goods passed from pillar to post, inconsistent information provided. I certainly wouldn’t recommend them and will not be buying from them ever again in the future !!! The sales team in the stores are professional and helpful but let down by the awful post sale experience.”

Sofology 1 star review on 25th July 2022

Helpful Report

Posted 8 months ago

“Bought leather sofa and chair, it's five weeks old arms on chair ridged , seats loose leather technician came today, said frame and foam ok, leather will get worse and kept being told in its a difficult one. No I want a full refund, paid over 3,000 . I'm no expert and have bought many leather sofas over the yrs , but this is a joke. I'm am going to pay for an independent report from a leather upholsterer now waiting to hear from them which I was told give days time.”

Sofology 4 star review on 22nd July 2022

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Posted 8 months ago

“Met the estimation date. Delivered 4 days after. The guys who delivered it had attention to detail. After ordering it and reading terrible reviews I was very concerned however nothing could be further from the truth for me and my experience. The sofa is as good as what was in store. Happy customer.”

Helpful Report

Posted 8 months ago

“very poor service. Please don't visit this store they are a scam poor custom service and charge you for about 40% for sofa that does not fit They are the worst service ever and after 9 months .,, I still don't have a sofa”

Helpful Report

Posted 8 months ago

“Completely awful costumer service.... Quality of sofa is extremely poor and went through a few repairs in not even 2y. After all this I'm getting a refund and going somewhere else. Completely disappointed in them. Don't even want to get into all that happened with them. STAY AWAY TOO PRICY AND NOTHING DIFFERENT FROM OTHER BRANDS.”

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Posted 8 months ago

“If I could give a minus ➖ I would this company is not worth 1⭐ I ordered our sofa (£6.560) January 9th it's now July 4th . STILL WAITING!! A delivery was arranged yesterday No show . A delivery was arranged today No show. The stress of pulling my house apart and back again is painful , just to be let down again is unacceptable ! Not to mention 2 days off work with no pay waiting for my promised delivery!!! DISGUSTING!!! AND I HOPE MY REFUND IS PROCESSED ASAP!!!!”

Helpful Report

Posted 8 months ago

Sofology is rated 1.2 based on 1,581 reviews