we purchased a set of 2 Accentures, which after a late delivery, they arrived one with feet and the other one without! It was very kind of the lorry driver to provide us with a spare set of feet that he could find in his truck. However, when I contacted customer service to request a color change of the original feet, they refused to do so, saying: "we can only provide the original color." This is the worst and the most imperfect way of serving a customer especially when you purchase a set of chairs with a value of £1000 but they refuse to change the color, which would cost them only £16 or even less!( we could simply find them on Amazon.) The customer service was very disappointing and unsatisfactory. No sympathy was expressed over the phone call neither any attempt was made to rectify their mistake or correct their disorganized service. I'm not sure about the quality of the product since it's pretty new, but definitely don't recommend the customer service.