My daughter bought a cricket sofa chair and footstool which was delivered in November but the 2 scatter cushions were missing. She contacted them immediately and eventually they replied that it would take 10-12 weeks to make replacements. Three weeks ago my daughter contacted them again and was told the factory making those items had closed down and the cushions to match her sofa were no longer available and she would have to choose a different pattern (which would not match). She complained and was offered £100 compensation which she accepted but which she has not received. She has messaged them several times but just gets a generic reply. Useless afterservice.