Don't spend your time purchasing in their attractive and gorgeous stores, as the reality it's completely different, in a TERRIBLE way! I ordered a 3 Seater Sofa Fluted Isla, 2 Seater Sofa Fluted Isla & a Care Kit, on 26/12/22 and I was excited as I booked my delivery for 11/03/2023, even though it's one week later than they promised. The nightmare started when the driver realized (inside my house) that they didn't have the 3 seat sofa in the lorry. Can you imagine my expectations after 3 months after I bought my Sofa when I see the lorry parked in front of my house? As soon as they said that, I refused the delivery as I thought in an innocent way, it's complicated to solve if I receive only part of my purchase.I spent one hour with the Customer Service that day, stressing myself out with no answers. Day after day, week after week, I spent a month struggling with them, stressing myself by phone and e-mail and they even knew where my sofa was. All that I could hear was "Sorry". It's more than 50 sorry in total, losing my precious time contacting them to have my rights. One month after the first try, I finally received my 2 and 3 Seats Sofas on 12/04/2023, but they forgot my Care Kit and the Sofa has some issues. Can you imagine that? More mistakes with the same customer!I hadn't had enough stress for them I thought. In summary, they don't have plan B for their issues, they are slow with their process, they don´t care about their customers! I could rate 0 with no regrets! I'm never going to buy anything again from Sofology and I'm certainly waiting for a better apology than words. I´m still trying to book an engineer for a day that I´m available but it seems impossible as they don't have availability. They told me by email on 30/03/2023 they certainly look into some form of gesture to apologise for these issues once the items are in my home but until now I haven't been contacted and received anything from them.