Placed two orders on 1st April, sofa (ex-showroom) and a matching foot stall (new). Sofa delivered within 10 days but arrived with no feet and the back was badly damaged. I was told by the driver they will arrange parts to be ordered and a technician to come out. The last 2 months have been a nightmare. Wrong parts ordered, no response for weeks and nobody over the phone or email could confirm actual parts ordered. My sofa (8 weeks later) is still the same as when it arrived and I have just been told it will be 4 weeks before correct parts arrive, what a joke. So I currently have a damaged sofa with no legs! As for the foot stall I was told it would take 8 weeks lead time to make and I’d be contacted for delivery. Just rang Sofology (it’s been 8 weeks) for an update and have been told my order was marked as “no delivery before 20th May” which means they have only just started processing it. So I have waited 8 weeks only to wait again for them to actually make it. Nobody in customer service can explain why my order was put on hold until 20th May and there is no way to speed it up. Seriously awful when you’re spending thousands with a company.
11 months ago
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Sofology has a 1.2 average rating from 1,630 reviews

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Alice, Customer Support

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