Poor quality printing, I have received numerous faulty print jobs in the past and although disappointing are usually fixed no fuss. Ordered 2 lots of stapled brochures, 2 different designs and both were printed visibly wonky, they arrived a day late on the Friday for an event starting on the Monday and running all week. They could only offer a reprint or refund after they had received them back. I have had faulty jobs before and on ALL 8 other occasions, most of which were faulty brochures, had been offered an immediate reprint and been advised to dispose of the faulty ones, perfect. If they had issued the reprint on the Friday when I raised the fault my customer would have only had to make do with faulty products for 1 day. This time around received a completely different level of customer service, staff just spiel out the same responses over and over again, and no option to speak to a manager. I now find myself in a situation of having no reprint or refund and has left both myself and my client out of pocket and has done untold damage to my reputation. If you are a reseller do yourself a favour and don't bother with using Solopress.com.