“Poor quality printing, I have received numerous faulty print jobs in the past and although disappointing are usually fixed no fuss.
Ordered 2 lots of stapled brochures, 2 different designs and both were printed visibly wonky, they arrived a day late on the Friday for an event starting on the Monday and running all week. They could only offer a reprint or refund after they had received them back. I have had faulty jobs before and on ALL 8 other occasions, most of which were faulty brochures, had been offered an immediate reprint and been advised to dispose of the faulty ones, perfect. If they had issued the reprint on the Friday when I raised the fault my customer would have only had to make do with faulty products for 1 day. This time around received a completely different level of customer service, staff just spiel out the same responses over and over again, and no option to speak to a manager. I now find myself in a situation of having no reprint or refund and has left both myself and my client out of pocket and has done untold damage to my reputation. If you are a reseller do yourself a favour and don't bother with using Solopress.com.”
“I don’t know what has happened to this once good company but recent experiences have been extremely disappointing. Tried to order some multi-name business cards online but the order went through without giving me the option of reviewing the proofs. I called and spoke to the sales team and they told me I could email through the files and they would compile the order as a multi name at the same price. I then received back an email saying that the electronic proofs would be £20 more!
As this was clearly preposterous I challenged the charge but was told the charge would stand if I wanted proofs. I therefore cancelled the order and placed it online as two separate orders that cost me £5 more but showed me the individual proofs before I committed.
Today I realised that I hadn’t seen the refund of the original order despite having an email confirming the cancellation of the job so phoned up today to find they had ‘forgotten’ to refund the money. When I complained about this I got the usual ‘sorry about that’. When I asked to speak to a manager to complain I was informed that I could only speak to a manager in writing.
Consider this my complaint to the manager.
Sad that I can no longer rely on this company to deliver the goods cost effectively and efficiently; and will now be in the market for a new printing company going forward ( just as we are about to rebrand and have to refresh all our materials with the new name and logo)”
“very poor quality printing. Arrived damaged and covered in marks. Took several weeks to resolve with some of the worst customer service I have experienced. I won't be using again.”
“Very fast turnaround of 24 hrs for A4 double sided printed brochure on quality paper stock and high quality printing. Easy to upload artwork and online web chat guidance if required.”
