sent my return on 16/12, which was received by the company on 20/12. 21/12 received refund for 1 of the 5 items I returned. No further contact from the company. I had to send an email to chase my refund which I finally received on 16/01...so after 1 month time. I appreciate it was Christmas time etc but the fact I had to chase my money and that I haven't received any apologies whatsoever from the company is unacceptable.
1 year ago
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