If I could rate it zero stars, I would! My business is barely 1 month old. I signed up to use Square per a family recommendation. I am primarily an online business, but also plan on doing local vendor events, so I needed a type of POS I could use on the go. I set up my website right away through Square so I could start accepting orders. I processed a total of 3 transactions within the first week, all fairly small amounts as my items range from $10-$25. My first 2 transactions go great, money is transferred into my account the following morning. The 3rd however, i am still trying to retrieve from Square after having my account deactivated for unknown reasons on November 19th. Their system has unlinked my banking information from transfers and the system does not allow for it to be reconnected. The e-mail I received from Square on Nov. 19th was extremely vague and directs you to contact custom support if you feel this deactivation was done in error. As I have done nothing to go against any of their terms and conditions, I attempted to contact them via the phone number provided in the e-mail. When I call, since my number is associated with my account, I am met with an automated recording stating my account has been deactivated and any money in my account will be released within the time frame noted in the e-mail. Nothing in the e-mail I received states anything about transfer time. I have replied to the e-mail several times, I have also e-mailed a separate e-mail address I found on their website. The only other option they give is to do a chat within their website. The first person I spoke to through chat was extremely rude and told me my account was under review and that could last 3-5 days. When I told her it had been close to 2 weeks, she basically told me oh well, keep waiting. The 2nd time I spoke with chat, she assured me she would escalate my complaint to someone who could help me and I would hear back via e-mail very soon. That was the beginning of last week. I have done that several times as well and keep getting told they have no information and I need to e-mail customer support. When asked about a time frame of when they typically respond, I'm told just to wait. As of right now it has been 1 week since I last spoken with chat and sent an e-mail. Still, nothing. Their customer service is appalling and I would NEVER recommend anyone using their services. But don't worry, I do still continue to receive all types of Square marking e-mails on a daily basis!
4 months ago
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Squareup has a 1.1 average rating from 35 reviews
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