Placed an online order costing £90 on 29 October. The following week only three items out of the large order arrived. Contacted Superdrug and was told by Catherine that the order had shipped and would be with me shortly. Following this message, Jaimal advised that the order had been lost in transit and asked if I would like the missing items sending again or whether I would like a refund. The replacement items were promised within one to two business days. A week later and still no delivery from Superdrug. Contacting Superdrug on a daily basis but no one bothers to respond. I'd have expected that when an error like this occurs, a company as large as Superdrug would be more willing and able to resolve the issues however this does not appear to be the case. I will not be shopping with Superdrug again - it's too much trouble. There are other companies providing a better service who deserve the business.