Superdrug Reviews

3.70 Rating 256 Reviews
68 %
of reviewers recommend Superdrug
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service
Customer Service
communication channels
Email, Telephone
queries resolved in
Over a week

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Too expensive and cumbersome to do the consultation. I just buy here without a prescription allpillstore24.com
Helpful Report
Posted 6 days ago
On line purchasing a complete wast of time.I had various problems highlighted to customer service 2 days later no response. So went ahead to submit an order it was not until I went to check out that I was informed half items not available and some other items could only be purchased in store !! Defeats the object of on line purchasing when isolating and 4 miles away from store
Helpful Report
Posted 2 weeks ago
Never buying anything from superdrug ever again! Terrible and negligent are the two words describing them. When everything else has closed, they stay open to provide the "essential" service their head office keeps talking about but they either get no delivery or they get a small amount of packs. Like, what's so essential when your shelves are empty and they sell the same things in pharmacies and supermarkets?? Shame on them for proposing themselves to the government to be on the key worker list. They've barely taken any serious steps in their stores, staff are not protected at all! No one's gonna wear make up while working at home. Shut the stores like everyone else did and stop thinking only about money. Head office will work from home but the normal staff will be on the frontlines. Why don't you swap roles, huh?
Helpful Report
Posted 2 weeks ago
Never buying anything from superdrug ever again! Terrible and negligent are the two words describing them. When everything else has closed, they stay open to provide the "essential" service their head office keeps talking about but they either get no delivery or they get a small amount of packs. Like, what's so essential when your shelves are empty and they sell the same things in pharmacies and supermarkets?? Shame on them for proposing themselves to the government to be on the key worker list. They've barely taken any serious steps in their stores, staff are not protected at all! No one's gonna wear make up while working at home. Shut the stores like everyone else did and stop thinking only about money. Head office will work from home but the normal staff will be on the frontlines. Why don't you swap roles, huh?
Helpful Report
Posted 2 weeks ago
Never buying anything from superdrug ever again! Terrible and negligent are the two words describing them. When everything else has closed, they stay open to provide the "essential" service their head office keeps talking about but they either get no delivery or they get a small amount of packs. Like, what's so essential when your shelves are empty and they sell the same things in pharmacies and supermarkets?? Shame on them for proposing themselves to the government to be on the key worker list. They've barely taken any serious steps in their stores, staff are not protected at all! No one's gonna wear make up while working at home. Shut the stores like everyone else did and stop thinking only about money. Head office will work from home but the normal staff will be on the frontlines. Why don't you swap roles, huh?
Helpful Report
Posted 2 weeks ago
Fill your basket and go to checkout only to find out 90% of items are OOS!! What a waste of time and space this rubbish company is.
Helpful Report
Posted 3 weeks ago
Your profile picture Chat Nicholls Write a review Reviews 4,585 Filter by: Excellent 58% Great 6% Average 3% Poor 6% Bad 27% Chat Nicholls 2 reviews 1 star: Bad 3 minutes ago Terrible !! DONT ORDER if you want a VAT INVOICE awful service Terrible !!! Never using these guys again ! Order some goods over 10 days ago and im trying to get a VAT invoice out of them !! Like getting blood from a stone! emailed them 3 times / been on the web chat - spoke to them after waiting 45 mins each time on the phone- why the hell can you not supply a VAT invoice - terrible - terrible service. If i could give 0 stars i would STAY WELL CLEAR
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Posted 3 weeks ago
Impressed with staffs friendly attitude, always willing to help they find the time to answer any questions queries 😊
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Posted 3 weeks ago
SUPERDRUG SELL USED PRODUCTS AND SPREAD VIRUSES Superdrug is messed up guys, I advise you not to purchase products from them. They sell used products to their customers and that’s not acceptable especially with the recent outbreak of the deadly corona- virus! I honestly am highly displeased at the poor and untrustworthy service I received from Superdrug. I placed an order for the Maybelline Superstay Matte Ink Liquid 30 Romantic and when it arrived I realized that it came unsealed and it looked like it had been used because the product was smeared all over the cover and it did not have the “this product is sealed for your safety and hygiene” sticker on it which every new and unopened product has. With the outbreak of the deadly corona virus this is the silliest and dreadful mistake for Superdrug to have made. This is in essence putting my health and well-being at risk and I can’t tolerate this and have decided to go public with it. I tried to contact them and tell them about this stupid mistake but no one responded to me or replied my emails. PLEASE DO NOT BUY ANY PRODUCTS FROM SUPERDRUG, THEY SELL USED PRODUCTS AND COULD SPREAD VIRUSES!!! STAY SAFE PEOPLE AND KEEP AWAY FROM SUPERDRUG
1 Helpful Report
Posted 3 weeks ago
Superdrug is messed up guys, I advise you not to purchase products from them. They sell used products to their customers and that’s not acceptable especially with the recent outbreak of the deadly corona- virus! I honestly am highly displeased at the poor and untrustworthy service I received from Superdrug. I placed an order for the Maybelline Superstay Matte Ink Liquid 30 Romantic and when it arrived I realized that it came unsealed and it looked like it had been used because the product was smeared all over the cover and it did not have the “this product is sealed for your safety and hygiene” sticker on it which every new and unopened product has. With the outbreak of the deadly corona virus this is the silliest and dreadful mistake for Superdrug to have made. This is in essence putting my health and well-being at risk and I can’t tolerate this and have decided to go public with it. I tried to contact them and tell them about this stupid mistake but no one responded to me or replied my emails. PLEASE DO NOT BUY ANY PRODUCTS FROM SUPERDRUG, THEY SELL USED PRODUCTS AND COULD SPREAD VIRUSES!!! STAY SAFE PEOPLE AND KEEP AWAY FROM SUPERDRUG
Helpful Report
Posted 3 weeks ago
Superdrug is messed up guys, I advise you not to purchase products from them. They sell used products to their customers and that’s not acceptable especially with the recent outbreak of the deadly corona- virus! I honestly am highly displeased at the poor and untrustworthy service I received from Superdrug. I placed an order for the Maybelline Superstay Matte Ink Liquid 30 Romantic and when it arrived I realized that it came unsealed and it looked like it had been used because the product was smeared all over the cover and it did not have the “this product is sealed for your safety and hygiene” sticker on it which every new and unopened product has. With the outbreak of the deadly corona virus this is the silliest and dreadful mistake for Superdrug to have made. This is in essence putting my health and well-being at risk and I can’t tolerate this and have decided to go public with it. I tried to contact them and tell them about this stupid mistake but no one responded to me or replied my emails. PLEASE DO NOT BUY ANY PRODUCTS FROM SUPERDRUG, THEY SELL USED PRODUCTS AND COULD SPREAD VIRUSES!!! STAY SAFE PEOPLE AND KEEP AWAY FROM SUPERDRUG
Helpful Report
Posted 3 weeks ago
Superdrug is messed up guys, I advise you not to purchase products from them. They sell used products to their customers and that’s not acceptable especially with the recent outbreak of the deadly corona- virus! I honestly am highly displeased at the poor and untrustworthy service I received from Superdrug. I placed an order for the Maybelline Superstay Matte Ink Liquid 30 Romantic and when it arrived I realized that it came unsealed and it looked like it had been used because the product was smeared all over the cover and it did not have the “this product is sealed for your safety and hygiene” sticker on it which every new and unopened product has. With the outbreak of the deadly corona virus this is the silliest and dreadful mistake for Superdrug to have made. This is in essence putting my health and well-being at risk and I can’t tolerate this and have decided to go public with it. I tried to contact them and tell them about this stupid mistake but no one responded to me or replied my emails. PLEASE DO NOT BUY ANY PRODUCTS FROM SUPERDRUG, THEY SELL USED PRODUCTS AND COULD SPREAD VIRUSES!!! STAY SAFE PEOPLE AND KEEP AWAY FROM SUPERDRUG
Helpful Report
Posted 3 weeks ago
Superdrug is messed up guys, I advise you not to purchase products from them. They sell used products to their customers and that’s not acceptable especially with the recent outbreak of the deadly corona- virus! I honestly am highly displeased at the poor and untrustworthy service I received from Superdrug. I placed an order for the Maybelline Superstay Matte Ink Liquid 30 Romantic and when it arrived I realized that it came unsealed and it looked like it had been used because the product was smeared all over the cover and it did not have the “this product is sealed for your safety and hygiene” sticker on it which every new and unopened product has. With the outbreak of the deadly corona virus this is the silliest and dreadful mistake for Superdrug to have made. This is in essence putting my health and well-being at risk and I can’t tolerate this and have decided to go public with it. I tried to contact them and tell them about this stupid mistake but no one responded to me or replied my emails. PLEASE DO NOT BUY ANY PRODUCTS FROM SUPERDRUG, THEY SELL USED PRODUCTS AND COULD SPREAD VIRUSES!!! STAY SAFE PEOPLE AND KEEP AWAY FROM SUPERDRUG
Helpful Report
Posted 3 weeks ago
The lady at the tills in superdrug Wembley high road, Kanta was very very rude to me. She didnt give me the time to take my card from the card reader but did it herself and just threw it on the till and started serving the next customer straight away while I was still there. Worst customer service ever!
Helpful Report
Posted 1 month ago
Would give 0 stars if it was possible! Placed an order 14th Feb and still nothing 8th March. Can never get through to their helpline as it cuts you off despite being dialed during the open hours stated but let's you go through the options before doing so, was told by live chat advisor that the warehouse had failed to process the original order and that this had now been amended, also delivery was being upgraded to the premium service. This was 2nd March! They had amended the replacement order to an incorrect address! So once again tried to make contact to eventually be told that there is no guarantee that this will be done and would take another 48hrs for the warehouse to respond. The live chat advisors offer no explanation as to what has caused all these problems and try to get rid of you asap. After asking to cancel the order I was told again that there is no guarantee this would be done?! Appauling service
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Posted 1 month ago
Customer service supposed to available until 7pm. Have been trying for the last 5 minutes and been cut off. Guess nobody wants to take a call 5 minutes before their shift ends!!!!?!
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Posted 1 month ago
Never received my order, despite several emails to customer services I have never received a single reply
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Posted 2 months ago
Brilliant service and always greeted with a. Smile
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Posted 2 months ago
Too expensive and cumbersome to do the consultation. I just buy here without a prescription allpillstore24.com
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Posted 2 months ago
Me and my friends (13) came into the Superdrug in Belfast and we were trying to smell the sprays because we wanted to buy things and they kept staring at us and pointing, they then proceeded to come up and tell us to leave the shop just because we were trying to buy things? This is actually ridiculous, never coming back if they are going to disrespect us just because we are teenagers and that apparently means that we are going to steal, not happy and won’t be coming back
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Posted 2 months ago
Superdrug is rated 3.70 based on 256 reviews