Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 412 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

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Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

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“Appalling customer service. Missing items. Damaged items”

Helpful Report

Posted 1 week ago

“Do not use this company online. Customer services are practically non existence. They just keep sending the same automated reply. Send you the wrong goods. They tell you to send a photo of your returns receipt to give you a quick refund but then ignore your e-mail. Shocking customer service. If you like talking to a robot go ahead and use them. I am am taking this matter further. Will not use Superdrug again. Be warned.”

Helpful Report

Posted 1 week ago

“I ordered 12 bottles of shower gel. Communication was good.Evri delivered within a few days. Only 1 bottle of shower gel in box. Despite repeated attempts to contact them by web chat, what’s app and the app it’s impossible.No phone number to contact them. Lesson learnt, sometimes in life you make bad choices. I’m not going to waste any more of precious life trying to get contact them for a refund. It’s really not worth it.I have deleted the app.”

Helpful Report

Posted 2 months ago

“i had an order of two parcels only one arrived second one is still missing after nearly two weeks there is no way you can talk to a human via a phone line they keep refering me to an online app saying you do not need a fb account the trouble is when i tried to use this it keeps going through my husbands fb account told superdrug about this but i get nowhere looks like i am going to cancel my account and loose £40 plus nice one superdrug”

Helpful Report

Posted 3 months ago

“I ordered on-line as I am recovering from surgery and cannot get to a store. Most of the productions I received were damaged and in addition covered in shower gel as the lid had come off one of them. None of their online contact methods worked and when I called my local store they said I could only get a refund if I brought the products back. I explained why I couldn't do this but they couldn't help. I wouldn't order from them again.”

Helpful Report

Posted 4 months ago

“I have the app and get regular updates on offers via email and I am happy to say they are excellent and that the staff are really helpful and friendly in store especially Arena staff Green Lanes they provide a great customer service and I have no hesitation in recommending them to my family and friends”

Helpful Report

Posted 5 months ago

“DO NOT USE THIS COMPANY THEY CANNOT PROVIDE CUSTOMER SERVICE WHERE YOU CAN SPEAK TO SOMEONE JUST AN A1 ROBOT WHO CANNOT GRASP PROBLEMS”

Helpful Report

Posted 5 months ago

“I've used Superdrug for years without any issue. But my online order went missing (between superdrug handing to Evri) the lack of response on whatsapp is a joke (as you cant call anymore) Over 6hrs and didn't receive a reply, when they finally replied, they just advised me to wait another 48hrs, no attempt to find out why Evri was still showing as not receiving the item. The next day 1 day after delivery should have happened and 4 messages from me later, 2 asking to complain, i get a response advising the item was lost in transit and would i like a refund or it to be resent. I asked for it to be resent, that was 12pm yesterday and still no response 21hrs later, the items have not been resent. Customer service is apauling and their customer promise is BS”

Helpful Report

Posted 6 months ago

“Superdrug in Woking are always very helpful and friendly. Yesterday I once again had reason to enjoy my visit. Lovely Federico was so amazing helping me to find various things I needed. She was delightful! Also, the staff on the counter when I went to pay were a real pleasure to deal with Couldn’t be better!”

Helpful Report

Posted 6 months ago

“I paid £20 for a doctor's diagnosis of (what turned out to be) a reaction to a spider bite - Superdrug.com took my money and never got back to me. Even after I demanded a refund and an apology (and yes, that was over a week ago). AVOID AVOID AVOID! These people are unethical.”

Helpful Report

Posted 7 months ago

“Superdrug Meole Brace Shrewsbury Excellent store helpful & knowledgeable staff especially Michelle”

Helpful Report

Posted 7 months ago

“One afternoon l was told by some idiot of a woman behind the counter at your oxford Westgate location they don't accept cards what's wrong with these people do they only let them out at weekends 😜”

Helpful Report

Posted 8 months ago

“Very disappointing customer service at Superdrug 43, Tottenham Court Road. Mannerless staff.”

Helpful Report

Posted 9 months ago

“Regularly shopping at Superdrug, Broughty Ferry, have to praise assistant called Eva. She is always so helpful with a lovely personality. You are lucky to have such a gem.”

Helpful Report

Posted 9 months ago

“Had a coupon for free product. Lady on the till scrutinised it..called for assistance and asked me to move away from the till so she could serve others. I was then told that the coupon was worth 15p less than they sold the product for...which I can only deduce is because of the over inflated prices they sell for. I said I would go elsewhere and found no difficulty whatsoever in another store. Superdrug won't be receiving my custom anymore...I'm finished both online and instore.”

Helpful Report

Posted 9 months ago

“I called into Cortonwood superdrug yday and Yanique helped me with my query. She was such a lovely polite and helpful person, it was a pleasure speaking to her. Thank you Yanique”

Helpful Report

Posted 10 months ago

“£4.50 for a can of shaving gel...on your bike. Absolutely daylight robbery. Same product at savers for £1.50.”

Helpful Report

Posted 10 months ago

“Whilst shopping in your Truro store an assistant called Amy approached my wife and asked if she required help the wife told her what she was looking for and then the assistant led her to the product and then she advised her that the larger size was a better value for money she was really polite and friendly and professional lovely experience.”

Helpful Report

Posted 10 months ago

“Ordered and paid for Gillette /Braun beard trimmer from Superdrug next dy delivery at store in abbeycenter shop my order no 10040081238 Went three times no product available Asked to contact staff online did so terrible response from staff in a store on. Headset in London still no product told to go to store to complain Went to store told to complain online ASKED FOR REFUND TOLD NO WAY Emailed customer service no help from generic reply These guys re the worst Ihave ever experienced so busy ignoring the customer and blaming it on warehouse etc Still no product ,no refund , no answers PLEASE DONT ORDER FROM THIS COMPANY”

Helpful Report

Posted 1 year ago

“Went to the Stratford stall ,Stratford Broadway,and people never buy something convince buy the staff for £10,and they will say have a superdrug sim for free with £10,on it,plus when you activate it ,you will get £10 worth of points, never do it,because when you try activate it,it will keep showing error ,plus its no customer service number ,other than Web chat,which is even more useless,a lady name hinna,promise me to come back arfter a week she will put my points on for me ,I goes back and then she said the system has change,it only can be done threw the Web sight ,she knows that from the beginning ,but thinks I'm a fool.so avoid getting the superdrug sim.”

Helpful Report

Posted 1 year ago

Superdrug is rated 3.1 based on 412 reviews