Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 405 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

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Metrics

3.1

Based on 405 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of products however takes quite a while to be delivered to store.”

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Posted 1 year ago

“Good delivery times, and free delivery for a minimal cost being a loyalty member. Never had a problem with them.”

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Posted 2 years ago

“The staff in my local store, Bicester, are always so happy, helpful and friendly... but Lorraine.. (pharmacy counter) is always so unfriendly and unwelcoming and makes me feel like I'm an inconvenience.. I won't be returning to this store for my medication for that reason..”

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Posted 3 years ago

“Lost my order but we're very quick to rectify it and send me a replacement”

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Posted 5 years ago

“They was nothing wrong with the staff but today Saturday 3rd November bought myself some Barry m in the buff eyeshadow to find it damaged when I got home before even used I have contacted Superdrug by email to see if they will let me return on Monday morning when am in town if not that’s 7.00 lost”

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Posted 5 years ago

“Good offers on the products which I ordered. Quick and easy delivery. Thanks!”

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Posted 5 years ago

“Everything arrived early and nothing broken. Nice products for a fair price.”

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Posted 5 years ago

“Lovely Customer Service”

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Posted 5 years ago

“The delivery process was fazt and all myitems were not damaged. They are also so many varieties of goods to choose from at realy agfordable prices.”

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Posted 5 years ago

“Good products and price. I'm very happy, when shopping there.”

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Posted 5 years ago

“Website very easy to use and gave me exactly what I wanted. Delivery kept on time. Customer FAQ's easy to find. First time using and was impressed.”

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Posted 5 years ago

“Very happy with products great service provided as always”

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Posted 5 years ago

“I found what I was looking for and the staff were friendly.”

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Posted 5 years ago

“They offered electric toothbrushes on sale. Plus the spare brushes.”

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Posted 5 years ago

“Great prices and love being able to collect in store quickly.”

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Posted 5 years ago

“Everything came on time and was as it was sold.”

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Posted 6 years ago

“Products all arrived quickly and were good prices”

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Posted 6 years ago

“Really quick delivery and well packaged. Good selection online and easy returns”

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Posted 6 years ago

“I bought cosmetic items from the store. I price was genuine and product quality is good.”

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Posted 6 years ago

“I always buy my day-to-day cosmetics from Superdrug, as I find them better value than the major high-street chemist for branded goods. I also like their own brands of moisturiser and face wipes. I don't bother with the loyalty card, but still feel like I'm saving money compared to some competitors.”

Helpful Report

Posted 6 years ago

Superdrug is rated 3.1 based on 405 reviews