Superdrug Reviews

Name: Superdrug
Rating: 3.05

3.1 Rating 422 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 422 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Superdrug made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 12 bottles of shower gel. Communication was good.Evri delivered within a few days. Only 1 bottle of shower gel in box. Despite repeated attempts to contact them by web chat, what’s app and the app it’s impossible.No phone number to contact them. Lesson learnt, sometimes in life you make bad choices. I’m not going to waste any more of precious life trying to get contact them for a refund. It’s really not worth it.I have deleted the app.”

Helpful Report

Posted 8 months ago

“Good selection of products however takes quite a while to be delivered to store.”

Helpful Report

Posted 2 years ago

“Good delivery times, and free delivery for a minimal cost being a loyalty member. Never had a problem with them.”

Helpful Report

Posted 3 years ago

“The staff in my local store, Bicester, are always so happy, helpful and friendly... but Lorraine.. (pharmacy counter) is always so unfriendly and unwelcoming and makes me feel like I'm an inconvenience.. I won't be returning to this store for my medication for that reason..”

Helpful Report

Posted 4 years ago

“Lost my order but we're very quick to rectify it and send me a replacement”

Helpful Report

Posted 6 years ago

“They was nothing wrong with the staff but today Saturday 3rd November bought myself some Barry m in the buff eyeshadow to find it damaged when I got home before even used I have contacted Superdrug by email to see if they will let me return on Monday morning when am in town if not that’s 7.00 lost”

Helpful Report

Posted 6 years ago

“Lovely Customer Service”

Helpful Report

Posted 6 years ago

“Good offers on the products which I ordered. Quick and easy delivery. Thanks!”

Helpful Report

Posted 6 years ago

“Everything arrived early and nothing broken. Nice products for a fair price.”

Helpful Report

Posted 6 years ago

“The delivery process was fazt and all myitems were not damaged. They are also so many varieties of goods to choose from at realy agfordable prices.”

Helpful Report

Posted 6 years ago

“Good products and price. I'm very happy, when shopping there.”

Helpful Report

Posted 6 years ago

“Very happy with products great service provided as always”

Helpful Report

Posted 6 years ago

“I found what I was looking for and the staff were friendly.”

Helpful Report

Posted 6 years ago

“Website very easy to use and gave me exactly what I wanted. Delivery kept on time. Customer FAQ's easy to find. First time using and was impressed.”

Helpful Report

Posted 6 years ago

“They offered electric toothbrushes on sale. Plus the spare brushes.”

Helpful Report

Posted 7 years ago

“Great prices and love being able to collect in store quickly.”

Helpful Report

Posted 7 years ago

“Everything came on time and was as it was sold.”

Helpful Report

Posted 7 years ago

“Products all arrived quickly and were good prices”

Helpful Report

Posted 7 years ago

“Really quick delivery and well packaged. Good selection online and easy returns”

Helpful Report

Posted 7 years ago

“I bought cosmetic items from the store. I price was genuine and product quality is good.”

Helpful Report

Posted 7 years ago

Superdrug is rated 3.1 based on 422 reviews