Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 403 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

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Metrics

3.1

Based on 403 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Templar Square in Cowley 6 minutes late opening today and when a slovenly-looking woman (wet/greasy hair) eventually unlocked the doors there was no acknowledgement of the waiting customers. Very poor but at least they had the products l wanted, which isn't always the case.”

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Posted 1 year ago

“I love superdrug but PLEASE PLEASE stop wrapping security tags around makeup caps. I could never take it off from a maybeline primer & concealer!! Why sell it if we can never open it?!”

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Posted 1 year ago

“Website is often slow and disorientating to use. Order took longer to arrive than expected. Often have deals and discounts which is great, and prices are sometimes lower than boots!”

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Posted 3 years ago

“My issue with Superdrug is that my points keep disappearing off my card.I am assuming there is a limited time to spend these but in the past, that never seemed to be the case. I have lost 2 lots of points in the last 5 months, one lot because I was ill for 2 months with COVID and now as some of the shops are difficult for me to get to, the second lot of points has just disappeared. Come on Superdrug! Play the game, stop offering this card scheme if you can't honour the points on there.”

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Posted 3 years ago

“I was so happy with how fast the delivery was. I ordered 11pm and I received a notification the next day 2pm that my order was ready for collection in Jervis, Dublin branch . However, the product eyebrow pomade wasn't sealed and there was a finger mark. I didn't return it yet, maybe It's safe to keep it but I was expecting it to be fresh.”

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Posted 4 years ago

“Still waiting waiting my delivery have used them before and had no issues shame Royal Mail has let them down this time”

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Posted 6 years ago

“Always friendly on the till although I was looking for a specific item and there was no staff around to ask”

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Posted 6 years ago

“Products are always of a good standard, especially own brands. However, will not get a 5 star from me, as their home delivery times seem overly extended in reality.”

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Posted 6 years ago

“The pricing was fair but, delivery was slow”

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Posted 6 years ago

“very easy to find the products you are looking for but the checkout is slow and takes ages to reload.”

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Posted 6 years ago

“Two weeks ago I was delighted with the customer service at Superdrug (White Rose Shopping Centre, Leeds) having forgotten my Superdrug card. The cashier volunteered to add my points to my account for me even though there was a que behind me. However, a week later still without my card the cashier in the Dewsbury store was less than helpful, not only did she not offer to add my points to my account with no que behind me but she never removed the 50p charge for the Superdrug magazine that I put back that is only free if you present your card. I only noticed when I looked at my receipt at home.”

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Posted 6 years ago

Superdrug is rated 3.1 based on 403 reviews