Superdrug Reviews

Name: Superdrug
Rating: 3.05

3.1 Rating 421 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

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Metrics

3.1

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly staff offering advice and wishing you a good holiday. Good, fair prices”

Helpful Report

Posted 7 years ago

“I always buy my day-to-day cosmetics from Superdrug, as I find them better value than the major high-street chemist for branded goods. I also like their own brands of moisturiser and face wipes. I don't bother with the loyalty card, but still feel like I'm saving money compared to some competitors.”

Helpful Report

Posted 7 years ago

“Great service from my local shop with very helpful staff”

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Posted 7 years ago

“They provide a comprehensive selection of items, well presented and with clear descriptions. An easy site to use and their prices are very competitive.”

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Posted 7 years ago

“cheap products and free delivery. Delivery was fast”

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Posted 7 years ago

“Really great product range with prices for every budget. Only gripe is the queue wait is often quite long and the queuing area clogs up the make up section.”

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Posted 7 years ago

“Fast dispatch. Excellent product choice and excellent prices. Really pleased.”

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Posted 7 years ago

“Cheap and excellent product that I really needed, however it was weird how the heating was on during high summer (I came for a click and collect) and the staff were not authorised to switch the AC on?!”

Helpful Report

Posted 7 years ago

“Always use Superdrug because they have everything you need from basic essential items up to luxury one offs - can be sure of getting best price every time too. Never found anything similar at a lower price even in Supermarkets - so hurrah for Superdrug No 1 chemist for me!!!”

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Posted 7 years ago

“good prices”

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Posted 7 years ago

“Good prices and range of items, reliable delivery.”

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Posted 8 years ago

“Always speedy delivery and nicely packed products”

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Posted 8 years ago

“Lots of beauty options and offers.”

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Posted 8 years ago

“Got 20% student discount! Also earnt points for my Beautycard. However iron tablets seemed much cheaper elsewhere - though I didn't realise until aferwards.”

Helpful Report

Posted 8 years ago

Superdrug is rated 3.1 based on 421 reviews