“I ordered on-line as I am recovering from surgery and cannot get to a store. Most of the productions I received were damaged and in addition covered in shower gel as the lid had come off one of them. None of their online contact methods worked and when I called my local store they said I could only get a refund if I brought the products back. I explained why I couldn't do this but they couldn't help. I wouldn't order from them again.”
“I have the app and get regular updates on offers via email and I am happy to say they are excellent and that the staff are really helpful and friendly in store especially Arena staff Green Lanes they provide a great customer service and I have no hesitation in recommending them to my family and friends”
“I've used Superdrug for years without any issue. But my online order went missing (between superdrug handing to Evri) the lack of response on whatsapp is a joke (as you cant call anymore) Over 6hrs and didn't receive a reply, when they finally replied, they just advised me to wait another 48hrs, no attempt to find out why Evri was still showing as not receiving the item.
The next day 1 day after delivery should have happened and 4 messages from me later, 2 asking to complain, i get a response advising the item was lost in transit and would i like a refund or it to be resent. I asked for it to be resent, that was 12pm yesterday and still no response 21hrs later, the items have not been resent. Customer service is apauling and their customer promise is BS”
“Superdrug in Woking are always very helpful and friendly.
Yesterday I once again had reason to enjoy my visit.
Lovely Federico was so amazing helping me to find various things I needed. She was delightful!
Also, the staff on the counter when I went to pay were a real pleasure to deal with
Couldn’t be better!”
“I paid £20 for a doctor's diagnosis of (what turned out to be) a reaction to a spider bite - Superdrug.com took my money and never got back to me. Even after I demanded a refund and an apology (and yes, that was over a week ago). AVOID AVOID AVOID! These people are unethical.”
“One afternoon l was told by some idiot of a woman behind the counter at your oxford Westgate location they don't accept cards what's wrong with these people do they only let them out at weekends 😜”
“Regularly shopping at Superdrug, Broughty Ferry, have to praise assistant called Eva. She is always so helpful with a lovely personality. You are lucky to have such a gem.”
“Had a coupon for free product. Lady on the till scrutinised it..called for assistance and asked me to move away from the till so she could serve others. I was then told that the coupon was worth 15p less than they sold the product for...which I can only deduce is because of the over inflated prices they sell for. I said I would go elsewhere and found no difficulty whatsoever in another store. Superdrug won't be receiving my custom anymore...I'm finished both online and instore.”
“I called into Cortonwood superdrug yday and Yanique helped me with my query. She was such a lovely polite and helpful person, it was a pleasure speaking to her. Thank you Yanique”
“Whilst shopping in your Truro store an assistant called Amy approached my wife and asked if she required help the wife told her what she was looking for and then the assistant led her to the product and then she advised her that the larger size was a better value for money she was really polite and friendly and professional lovely experience.”
“Ordered and paid for Gillette /Braun beard trimmer from Superdrug next dy delivery at store in abbeycenter shop my order no 10040081238
Went three times no product available
Asked to contact staff online did so terrible response from staff in a store on. Headset in London still no product told to go to store to complain
Went to store told to complain online
ASKED FOR REFUND TOLD NO WAY
Emailed customer service no help from generic reply
These guys re the worst Ihave ever experienced so busy ignoring the customer and blaming it on warehouse etc Still no product ,no refund , no answers
PLEASE DONT ORDER FROM THIS COMPANY”
“Went to the Stratford stall ,Stratford Broadway,and people never buy something convince buy the staff for £10,and they will say have a superdrug sim for free with £10,on it,plus when you activate it ,you will get £10 worth of points, never do it,because when you try activate it,it will keep showing error ,plus its no customer service number ,other than Web chat,which is even more useless,a lady name hinna,promise me to come back arfter a week she will put my points on for me ,I goes back and then she said the system has change,it only can be done threw the Web sight ,she knows that from the beginning ,but thinks I'm a fool.so avoid getting the superdrug sim.”
“Today I received fantastic service fro Abbie at Superdrug at Drakes Shopping Centre, Plymouth. Abbie was very helpful and very polite . I was buying some things from your store and I noticed that there was only one item on the shelf . Abbie immediately collected some more of these for me. Thankyou very much .”
“I didn’t receive my refund, despite receiving emails stating orders have been cancelled.
Orders are showing as refunded on their system but nothing has come through to my bank account. I forwarded my bank statement showing money going out to Superdrug but no refunds showing.
Order No: 10032174344
Order No: 10028929427
Order No: 101406335
Order No: 201988366”
“Wrong item delivered, they have delivered a cheaper discontinued item which is not what I ordered. Its so frustrating that I can only speak to someone via web chap on twitter or Facebook as I do not use either. no working phone number , because of this I will not be ordering again from Superdrug, I detest all this stupid new technology.
Not acceptable customer service....”
“I have been placing orders monthly with Superdrug for years now (usually with no issues). This month i placed an order, waited a week and nothing arrived. When i logged into my account to see what was going on, it stated my order was cancelled! Not once did you contact me to advise of this.
I started trying to contact you via chat - Oh what joy! 12 hours between responses and all i was told the items were out of stock (what all 8 of them)?? I got an apology and the offer of 300 points, which is the equivalent to £3 via chat. Definitely NOT an acceptable compensation for a £60 order that was not delivered.
Why is there absolutely no way to actually speak to someone live on the phone or via live chat? The chat offered is generic responses telling me to check my junk inbox multiple times. I am an IT Manager and am fully aware of the functions of an email inbox!
Superdrug, as a loyal customer who has spent a significant amount of money with you over the past years, I am taking my custom elsewhere to a company that cares about it's customers!
Can i please remind you of your customer promise:
Customer Promise
We want to make sure each and every one of our customers experience that Superdrug Feeling.
Customer Service is such integral part of our business and one of our main aims at Superdrug is to ensure that we give you a great service and an enjoyable, pleasant shopping experience whilst offering the latest in beauty and health.
We value your feedback, good or bad, because we want to make sure we live up to this promise. We always love to receive your ideas and suggestions because we want to make sure we are moving in the right direction, always listening to our customers, meeting your needs and striving to improve our service.”
