I think people should be made aware that the Customer Care Team have built an impenetrable walls around them. Fortress Superdrug Head Office. They appear to only communicate when there’s an R in the month (apologies for the Covid reference), EXCEPT for acknowledging positive reviews, they seem to take a few and then simply make empty promises. They are uncommunicative and completely unhelpful when presented with enquiries, which makes me wonder what they imagine their jobs actually are for. I take offence at being treated so disrespectfully and as if I am a whinging idiot and annoyance simply because I have an enquiry about goods paid for but not received. I placed an order for home delivery on the 11th Nov 2020, I was given an outside delivery date of 18th. It’s the 24th today and despite many attempts to contact them on their sparkly and useless website AND via Trustpilot (which is a ridiculous route to have to take) I am still being ignored. If anyone knows why Hermes are still waiting on them, the same as I am, then please let me know. They have taken money out of my account and put it into theirs and failed to send me goods - surely this is theft? This company is a joke and the team at Head Office are shocking. I will not let this drop, I’m so very upset.
1 month ago
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Superdrug has a 3.41 average rating from 302 reviews

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Alice, Customer Support

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