Placed an order to collect in store . Courier failed to deliver next day and couldnt find the parcel. Spoke to customer service few times that week by live chat only to be told would have to wait. At 5th day i spoke to JOSHUA who has the worst attitude ive ever experienced from a company . He fobbed me off , told me i was wrong even tho tracking hadnt changed all week and lied to me about the delivery . Only when i advised him i was going to write to head office to complain specifically about him did he change his tone and told me he would immediately send a replacement . We parted the chat with me feeling a whole lot happier with the situation but low and behold it transpired later when i went to track the replacement that he hadnt actually done it but instead had only fobbed me off again. "Head office" could you kindly have a word in his ear ( preferably the word SACKED ) I will NOT be using your company again