This used to be one of my favourite stores to order all my online toiletries. Now there is no number to call with queries. Sometimes there is a live chat function, and sometimes only the messenger or the Twitter contact is available. This is not good! What about people who are not signed up to these forums, what about the older folks who need to make queries about their orders and may not have access? They also use Evri. I have had nothing but problems with my recent order. It still hasn't been delivered after almost a week. Evri stated they could not find my address (the last update on their tracking). I've never had that from any delivery company at my very blatant address. Sent them several messages via their 'contact me', which is also a virtual assistant. Again, no telephone or email contact details. Absolutely no response! So will be left with no option but to wait for the delivery or go to my bank if it never arrives.