Ordered 3 items, all at the same price each on 3 for 2 offer. 1 item couldn't be delivered due to stock issues and superdrug decided that as I'd paid partly in points for my order that a disproportionate amount of the points id used were on that one item they couldn't give me so they wanted to give me points back instead of refunding me 1/3 of the cash I'd paid. Spent 40+minutes on chat with 1 advisor who was speaking to financial team to raise a refund instead of points. I had been waiting over 5minutes for him to respond at some points yet while I was typing this info for him he said he hadn't heard from me and terminated the chat in under 30seconds not giving me chance to respond and their chats do not reopen when you type again. 2nd advisor told me 1st advisor had lied and couldn't give me a refund and that during the order the points had been allocated to that item. I tried to explain that points were no good for me to go buy the item at another retailer and I wanted the order changing to an equivalent priced item or 1/3 of the money I paid out back for the 1/3 of my order they could not fulfil. This advisor apparently logged a complaint and told me a manager would be in touch within 72hours. This was the 4th December. Today is the 12th and I've heard from no-one. I'm still out money and points for an item I didn't receive.