Alex
Superdrug store, camberwell, butterfly walk, south east London. Purchased 3 packets of baby organix crisps. 2 from 3 packets had chew holes, and rodent droppings found in base of superdrug carrier bag. Contacted number on receipt and number was not live.sourced an alternative number online, consistently engaged. Emailed them via their website, I am still awaiting a reply. I then contacted them on messenger 2 days later. I was refunded £2 worth of points back onto my points card as an apology. I contacted local authority health and safety department. They confirmed rodent/pest activity at store. I am disappointed in the lack or seriousness and acknowledgement in my complaint. And the length of time it is taking for an adequate response. Will never shop there again. Disgusting
1 year ago
 
Superdrug has a 3.59 average rating from 276 reviews
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Alice, Customer Support

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