I visited your Newport branch recently and wanted to purchase some Barry M products, I was delighted to see there was a free gift when I spent over £9, so looking at the free gifts ( a scented body shimmer spray) there were only two there, I took one to the counter along with many other products equating to over £30, of which over £25 of that was Barry M products, excited to get my free gift, only to be told that it was a tester and they were out of stock, I said I would happily take the tester as my free gift that I didn’t mind the missing lid, but the sales girl refused, saying they couldn’t sell a tester item to me, even though it was a free gift item. I am extremely upset, disappointed and quite frankly annoyed at this, I spent more than enough for two free Barry M gifts worth £9 each and yet I came away with nothing. If I hadn’t of needed some of the products I had, I would have left it all there and left the shop without a sale. I explained that I would miss out on two free gifts, that I wasn’t happy about it and the sales assistant just shrugged at me. This is unacceptable and surely a voucher of some kind should have been offered so that I could come back when more stock was in to obtain my two free gifts. If this is the way Superdrug conduct their business I will be going elsewhere from now on and telling my friends and family to do the same.
1 year ago
Superdrug has a 3.49 average rating from 290 reviews

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