Daughter bought hair tongs yesterday went to switch them on and nothing happened...electrician checked them to find intermitant fault...in store abrupt lady on till checked them and they turned on......explained it was an intermitant fault but was told that a refund or exchange couldnt be issued as they worked in store !! Member of staff very rude and abrupt and my daughter was made to feel as if she was telling lies....i rang store and they were no help whatsoever telling me to go and visit their website....a product 1 day old purchase faulty and no refund given beggars belief..i would like to know if this is standard procedure..rude arrogant staff...im afraid customer service courses need to be offered to these ladies as they certainly do not know how to address customers