Ordered from 5 companies at the same time, ALL the other companies informed me of the orders on the way, 3 days In and no communication about my order, got through to chat to ask where it was and the lady couldn't check but instead told me I had to allow 5 days before raising an issue - really....and then goes on to tell me it can take up to 48 hours to cancel the order......2 Days!!!!!!! S H O C K E D Lady on chat was not interested in finding out anything for me instead kept on asking do I want to cancel it rather than trying to assist and find out the answers to my questions. How can 4 other companies (2 which are your main competitors) keep me updated on my deliveries AND deliver them with the exact same delivery service option as yourselves? Instead you have someone sitting on chat with no "customer service' skills not answering questions and just asking do I want to cancel my order.....surely a "customer service" agent would of been trained well enough to try and keep a customer and their order rather than just keep on asking if I want to cancel it!!!!! UPDATE: following this review I had contact from superdrug informing me due to Coronavirus deliveries can take up to 7 days and they will email me once the order has been dispatched... I then had an email 5 days after I placed the order informing me that they are STILL processing my order and HOPE to dispatch my order withing the next COUPLE OF DAYS!! Im based in London however my order was sent half way across England before finally reaching me, this was sent all the way up to YORK (some 300 miles away) to then be sent back down to London (another 300 miles) to my local delivery office to then be dispatched. After contacting superdrug yet again I was told that I can cancel it if I want and go and pick your items up from the local store, but told me i won't be able to honour me the deal that was on because the offer ran out last week, the same time it took them to den process it..... I DO NOT RECCOMEND USING SUPERDRUG FOR ONLINE ORDERS WHEN THEY ARE CLEARLY WAY BEHIND OTHER COMPANIES, AND THEIR CUSTOMER SERVICE SKILLS (in my experience, emails to prove this too) ARE NOT EVEN WORTH MENTIONING.
2 months ago
Superdrug has a 3.57 average rating from 281 reviews

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