Like other reviews if I could give minus, I would. New store in Preston Lancashire consist of not 1 or 2 but even the so called manager to be rude, dismissive, no manners, not bothered about giving the nice customer service experience. I was completely horrified with the service I received. All 3 members of staff were in a group stood there and had finished servicing another customer, they saw me waiting and I was the only customer waiting to pay (store was very quiet for a bank holiday Monday) and they saw me but did not bother calling me over or smile or anything. I asked if I could come over and pay which one rude staff said yes. 1 staff walked away. I paid for my item and was walking away to hear one of them say sarcastically ‘ your welcome’ in which I turned back and approached the 2 staff and said their customer service stinks. They both said ok and shrugged their shoulders. I was completely horrified. I asked to speak to the manager and they pointed at the 1 that had walked away. I explained to the manager what happened and she threw down her box and aggressively said sorry and as I said this is unacceptable she said I said sorry what more do you want and il speak to them. The manager was just as bad. This is shocking. I will be taking this further and I really do not want the item anymore from this shop. Shocking behaviour. Never experienced this type of customer service before.
1 month ago
Superdrug has a 3.57 average rating from 281 reviews

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