The online customer service is atrocious. They charged me for a number of items I hadn't ordered online. They advised they would cancel this order for me and I should place another order for just the products I wanted - they then didn't cancel my order. After doing a return, and waiting a very long time I only received a partial refund. They insisted that I had received the correct amount. When I showed evidence against this they spent weeks asking for the same pieces of information, misunderstanding the issue and ignoring my requests for a call back - only later was I told that this isn't currently possible. When a manager finally looked into this for me they admitted that the wrong amount had been refunded (no apology or compensation was offered). They said they would then issue the correct refund but this did not come through. Once again, it was like an uphill battle with the operators insisting that the refund had been given although they couldn't agree on which day it had been processed or show evidence of this. Finally, they admitted it hadn't been put through and sent me the refund I had been entitled to for 4 months (and wouldn't have needed if they hadn't messed up in the first place). I have now submitted a formal complaint because I think this was handled horribly but, as I haven't received any response from this I thought the best thing to do would be to warn future customers of how horrible the customer service really is. You can't trust this company - when I asked if they could explain why I had been charged for items I hadn't ordered and why I hadn't received the correct refund they simply said this is done automatically. So, they automatically try and screw their customers over - not a moral company at all.
1 month ago
Superdrug has a 3.57 average rating from 281 reviews

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