I emailed the company on my break from work at 3am explaining my situation concerning the need to have my order very quickly. I received an email back by 320am telling me I would have them in the promised time..I quickly tried to place the order but did something wrong...I emailed again to ask for help..within 20 minutes I received an email helping me through the payment process..This was on a Monday at 5am I placed the order..It's Wednesday Dec 1st at 6pm .I have my order and I am SO impressed with the quality and the love that goes into the packaging ..Not to mention the Lil gifts I received from the company....This is forever my store...I will not give another penny to any other wool store.. they are top notch quality, top notch service and guess what???? They are real people. Honest real loving dedicated people who care about what they are selling. I'm a customer for life .I will never, ever forget how kind they treated me at a time when I needed truthfulness. My mom was the knitter in the family She's now in heaven. Everything she made us is now just worn out..I have found a replacement that is just like mom's...How lucky could we be? Don't give your money to chains that just don't care. This reminds of when we had friendships with the local shops and they understood our needs... To be treated like a person by someone taking your money is a rare find these days..not here...I'm a customer forever and will absolutely never shop elsewhere. I want to personally say Thank you....You've made me very happy. I'm just amazed at the quality and the company...May God bless you always and I'll be placing my next order possiblity by tomorrow...We need all new sweaters and goodies... Keep up the great work...your what every company in this country should strive to be!! Integrity, Honest, caring and top notch quality with your products.... ABSOLUTELY no deception...❤️ I will be a customer forever! Price is perfect!!