Had an awful experience at Castleford outlet the other day because of some socks. I bought some long socks as I forgot my socks to go skiing. Firstly, the girl behind the desk was not welcoming and very rude as if I didn’t know what socks looked like. Just wanted to grab and go because I felt so intimidated. However, the socks were very much comfortable when skiing. When I finished my 2 HOUR ski session it came to my surprise that the socks then had a hole in after 2 HOURS!!!! I then tried to return them but the inner store was closed. I therefore then emailed to online store explain the situation. However, all I got back was because I bought them in a store they wouldn’t be able to help me as they can only help with orders purchased online from the website. They they recommended taking them back to the store to see if they can help. However, I went for a Ski session because I live 2 hours away and is therefore totally unreasonable I have to travel 2 hours to see if I can return them. To me that’s really bad customer service, I don’t see why they couldn’t just ask for a couple of photos and my receipt to prove I got them on that day and hours after I then complained. All I can say from this is don’t buy socks from this store!! One pair of socks cost of £7.99, I’m bought better lasting socks in Asda that are multi pack!! Very disappointed!!