if it was up to me to give takealot a rating i was going to give them zero star. I am struggling with getting my refund back from takealot.com. I ordered a phone and when the device was delivered to me, I opened the package and the brown box of takealot was fine so when i opened the package the box of the phone that was inside was broken/torn. When i switched on the phone everything seemed fine and only after i put the phone on dark mode that's when i noticed a second lining/trace on the screen of the phone as if it came into contact with water. I then went straight to the returns and it didn't take long for them to send a driver to fetch the phone, the following day this other guy from takealot came and fetch it but now the problem is takealot has been quiet no sms no notification no update no nothing. I decided to call on Sunday and i spoke to one of their assistant and he gave me the due date of Monday thats when i was supposed to receive a notification since he told me that they were still processing my refund, come Monday still nothing was done. I gave them the benefit of the doubt hoping maybe Tuesday i will receive an update from takealot. I then reached out to them via email Sikelwa Nqolowa replied to me and said "we have received your phone but we will revert back to you" but still i have not got any updates from them. I tried calling again no one picked only after 3 days when i called again finally they picked up, the lady that i spoke to told me that my return has not reached the warehouse yet but on the email they sent me after i reached out to them, Sikelwa Nqolowa said my phone has reached the warehouse and they will revert back to me. So now i feel they are two different statements from takealot. I have been patient enough but now i am very tired of the empty promises, i am disappointed with their customer service. All i want now is my refund. My order number is #88551405 (Nokia 2.4 Charcoal) i paid R2399 COD, i just want my refund and i dont think i will ever order anything again because now i am scared if ever i happen to order something and its defective i will struggle with refund again, i am disappointed with the poor service, poor communication. I will give them zero star.