takealot Reviews

Name: takealot
Rating: 2.55

2.6 Rating 563 Reviews

38 %

of reviewers recommend takealot

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Metrics

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

takealot 1 star review on 10th July 2024

Nicky Maritz

Anonymous

Anonymous // 01/01/2019

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“Not at all happy that Takealot have removed the free delivery option for over R500! I now look on other online platforms to make a purchase. TakealotMore is not the answer for everyone. Both options should be available.”

Helpful Report

Posted 17 hours ago

“So this is yet the 4 The time.I want everyone to see how bad this company really is sending so many copy pasted responses from agents and not even trying. I attached pics below beware you will get this responses on a simple error they made for weeks at times before anything gets done. I ordered/paid/ no delivery, on app on delivery morning i check my app shows delivered?No rmail tracking to show it was delivered to me. considering no delivery was made. I follow Up, and they send usual template response they gon look into it next day driver shows up,not sure why. he ask me am I sure he was not here? So I asked him do you remember my face or delivering to me personally yesterday? You werent here here. He then looked so confused. next thing i lnow they send me email updates to show Their driver does not remember what happend and will be in a hearing ? how is this my fault yet again. and exact same thing with my previous packages. I guess the driver stile the parcel bt obviously they cant tell me this as a consumer. Just dont know what to do bout this company they do what they want even if they made a mistake. no accountability, and makes like its the clients fault. No compensation either . any suggestions anyone?”

Helpful Report

Posted 1 month ago

“Takealot are thief's and stealing from hardworking honest people. I bought HAGENZ 8L air fryer, used it as per normal. Next use the LCD was flashing and the product did not work... so logged a return placed it in the box and dropped it off at a pickup point. Got an e mail saying they do not accept the return because the cook booklet was not in the box which is a load of BS... who keeps the cookbook?? I replied to the e mail stating that is no reason to deny the return and we want the item replaced as my wife is mostly alone at home with our three-month-old baby (I work away) she uses the air fryer for her meals, it makes her life easier. They did not respond to the e mail and returned the broken air fryer. My wife found the booklet after extensive search, we included the cook booklet with the defective air fryer in the box and submitted the return again, surely everything is fine now the silly cook booklet is included, and we can get a working machine back. Received an e mail from returns department now stating that we have misused the machine and accusing us of breaking the product and according to their policy they cannot replace the item and will send the broken machine back to us. I responded to the e mail and said to them do not send back the faulty machine and I want to talk to someone higher up. They did not reply and ignored my e mail and sent the broken item back. We used the machine like any other person would, it is faulty and poor design, so it needs replacement we are less then 6 months in the 12-month warranty. If they do not rectify this problem, I will close my Takealot account and use Amazon from now on. Like I said be careful they are thief's and stealing.”

Helpful Report

Posted 1 month ago

“As a regular customer of Takealot, I will never ever purchase from Takealot again. I bought an Airfryer only 6 weeks ago, and mind you its still under warranty. I only used it about 4 times, and the last time I used it on only 180 degrees, the elements overheated and melted the inside of the Airfryer. I submitted a return for a refund, and they declined the refund saying its user damage?! how in the hell do "I" burn the inside of an Airfyer causing it to melt? Only people with common sense would know its impossible and its very obvious that the unit malfunctioned!!! Its impossible to get a hold of the department that does the assessment to get answers! because they clearly now this is wrong ! Phoning the call centre and all they say is they will escalate?! I have been dealing with this for almost a week just to be told its my fault, and not getting any clear answers from them as to how they came to the conclusion that I burnt the machine?! Takelaot must close business for being unlawful!!”

Helpful Report

Posted 1 month ago

“They refuse to refund my money for an order that I did not collect because I decided that I don't want it.”

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Posted 3 months ago

“Best service provider Return policy is 5 star”

Helpful Report

Posted 4 months ago

“quick deliveries, expensive but not outrageous. shockingly bad refund/return service + very difficult to contact. no support email or phone numbers on their web page. the 2024 phone number is 087 362 8000. ordered 4 "flame tamers" for a gas braai, only 3 arrived, but was billed for 4. i contacted them immediately, with photographs of the package. after struggling with 3 or 4 non-responsive call center calls + emails to resolve this i gave up + logged a return. after the return was processed i was credited for 3 items, not 4. this set off another series of unresponsive calls + emails. finally resolved after weeks + weeks. i now go out of my way to avoid using takealot”

Helpful Report

Posted 4 months ago

“This was my first time ordering by Takealot and Im so dissapointed. I ordered a perfume only for Takealot to send me stickers can you believe this. It already showed me the poor standards that this company go by and just like that I will maybe never order again from them.”

Helpful Report

Posted 4 months ago

“On an order of 4 items 2 were incorrect. I ordered a Paw Patrol Taking Chase plushie for my son's birthday and what I received was a cheap knock-off. It is nightmare inducing! It cannot talk like advertised. It looks more like a Chihuahua than an Alsatian. My son would be traumitised if I had to give him this monstrosity! I also ordered a balance bike for him in green and brown and they delivered the wrong colour! Its black. If I wanted a black bike, I would have ordered a black bike! They are easy to complain about Temu and Shein undercutting them but Takealot cannot even get a simple order correct! I have never had ANY problems with my Shein & Temu orders. Will not order from Takealot again.”

Helpful Report

Posted 5 months ago

“Takealot has launched a subscription service and ever since then their orders take up to 3 weeks to be delivered. Even if it says 3-5 days for delivery after payment an email will be sent confirming your order with a delivery date that's 2 weeks or 3 weeks from date of payment. It almost a scam what they are doing”

Helpful Report

Posted 5 months ago

“Criminal drivers, packages get stolen now and you are less likely to receive any help.. Used the app for years, now they just hire anyone (criminals).. If you don't believe me search for any email or phone number to report a scam, fraud or theft... You won't find any.. Hence the drivers get away with it.”

Helpful Report

Posted 5 months ago

“We bought a Samsung Fold 5 in November 2023. Worked very well but in June 2024 the screen lifted where the fold is. This is obviously an fault with the phone. There is no damage to the phone, the screen just lifted because of the fold, and now it doesnt work. It has a 2 year warranty. It was returned to takealot and email after email go unanswered. I did not expect this from them. All emails go unanswered. We have always used takealot because of the service but after this, we will not use them again and the more reviews I read the more I see that I am not the only one being ignored. MRRN-GVRN4-B9QM”

Helpful Report

Posted 5 months ago

“On 9 May 2024 I ordered coffee beans and ribbons from takealot.. The coffee beans is a non-returnable item. I paid R958 for the coffee. Instead of delivering coffee beans and ribbons, takealot delivered dog collars to my house. I logged a return and returned the dog collars, and takealot send the ribbons, but never the coffee beans. Since the one item I purchased was "non returnable" they took the money and there is no way to get it back. I contacted them many times on the customer care link, but they NEVER get back to a person. There is no phone number or live chat option anymore - customers are at their mercy and if they don't call you back, you simply have no recourse. On the website there is no way to even follow up or check on the tickets I logged. There is no way to contact management!”

Helpful Report

Posted 5 months ago

“Disgusted with Takealot return service ! I ordered an expensive cellphone case and unfortunately ordered it for the wrong cellphone make. When the item arrived it was already opened with the seals and packaging in poor condition. When wanting to return the item they have declined the return due to opened seals on the box which is how we received it! They refuse to refund me, credit my account and have not returned the item either. So they have essentially taken my money without actually providing anything in return. I also had to phone the call center to find out why the return could possibly have been declined as no follow up email was sent to me regarding this.”

Helpful Report

Posted 5 months ago

“When I ordered online, it stated that collection next day I get there, nothing but in 3 days I'm unhappy They must be aware of Amazon's interest in SA, gone will be their numbers”

Helpful Report

Posted 5 months ago

“Collected and returned product on 2 June at Somerset West. Still waiting on refund. Get email every day to give banking details???”

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Posted 6 months ago

“The best place to shop”

Helpful Report

Posted 6 months ago

“I ordered a few items. One of the items was missing from the package and I logged this with Takealot. I was told they would investigate and revert. Now 3 weeks later, no update or response back when I query the status of the complaint and replacement of the missing item. Takealot | Return Status Update | MRRN-8568D-GZWE”

Helpful Report

Posted 6 months ago

“Shocking client service. I bought an iPhone 13 pro on takealot. The camera lens fell out within the first month - I returned the phone seeking a new phone. The return was declined and I received phots of a damaged and cracked phone. I sent 10 emails, made telephone calls and explained that I deny damaging that phone. - if I had damaged it I would have simply claimed through my insurance., which now I cannot as I did not damage the phone. I asked in each mail that someone should contact me on my cellphone - no one did. I was left with one liner replies and a quotation of the return policy. I expected better from takealot and I am not satisfied with how they dealt with the matter. I refuse to accept that damaged phone. Shocking client service.”

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Posted 7 months ago

“Very good service from Mr rose takelot driver excellent service ontime very friendly working atlantis area .keep it up Buddy”

Helpful Report

Posted 8 months ago

takealot is rated 2.6 based on 563 reviews