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takealot Reviews

2.6 Rating 545 Reviews

39 %

of reviewers recommend takealot

Company Reviews

2.6

Based on 545 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 24th December 2023

takealot 1 star review on 28th November 2023

Nosiphiwo Maduba

takealot 1 star review on 24th November 2023

takealot 1 star review on 24th November 2023

takealot 1 star review on 23rd November 2023

takealot 1 star review on 16th January 2023

takealot 1 star review on 16th January 2023

46

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a hair product - changed my mind as when I looked at the product, seems completely different to what is advertised. Logged a return which was collected 2 days later and nobody bothered to contact me about the status of the return. After following-up, have been told its declined due to 'not being sealed' or 'broken packaging'. The product came in an open plastic bag in a box - nothing would have been broken anyway. Disgusting service - last time I will order from here. Too bad they've gotten too much of a big head for customer service !”

Posted 1 year ago

“Bad delivery service!!! Keep on saying they tried to deliver but couldnt be reached. BS!”

Posted 1 year ago

“Very disturbed about your misleading Mother day marketing strategy on whattsapp. May 2022. My perception about takalots integrity Is damaged 💔”

Posted 1 year ago

“I have had Now 3 separate incidents where the driver never contacted me but stated i was unreachable??? Today was the last straw i took of from my work to make time for my deliveries as i cant take delivery at work! Take a-lot could even assist me doing another delivery the same day.”

Posted 1 year ago

“I ordered a pair of corsair headsets for Christmas in March it stopped working and I arranged to have it replaced they sent a message to say they will collect it on the 04 Mar 2022 which they did at 0941am. A few days later I got an email saying that the return has been cancelled and when I called them and done follow up after follow up they tell me after a month of no reply ohh our warehouse dont have it. Funny part is I got an sms say they collected the item. I called again today and I was told that I will get feedback by 7pm and still no feedback again the girl who ignored my email and she would get back to me emailed me for the first time since 13 March 2022 since I said I'm going to report her to her management and that their staff is incompetent. I'm still waiting on feedback its like they think I'm lieing about this.”

takealot 1 star review on 19th April 2022

takealot 1 star review on 19th April 2022

Posted 2 years ago

“Opened the package and 1 of the shirts were missing. Not buying anything from Takealot again”

takealot 1 star review on 17th April 2022

Posted 2 years ago

“They are ok but do not post bad ratings foe product so now I have to assume that in teality products are rated worse than what they display. Also it feels like the quality of products is declining and you should mot buy any products you have to put togeyher from them. The worknamship & quality is bad and they will not post your rating so you can not warn others.”

Posted 2 years ago

“I regret I ever used this company, never again , please support the small businesses and let Naspers feel the power of the many. I hate big business, they are bullies and do not give a damn,just give us your money!!”

Posted 2 years ago

“Firstly you wait for two weeks for an item then when you get it its totally the wrong colour .... Then the pathetic client service you receive from them .... ACCOUNT CLOSED!!!!!! BYE BYE”

Posted 2 years ago

“Amazing sevirce goods got there on time”

Posted 2 years ago

“I ordered and my date was today they changed it to early delivery and they didn't but they made sure i received my package the following day in good condition and exactly what i ordered....i must say when your package doesn't arrive the the day promised frustration and anxiety kills just ruins my day..... i must say i have never had any problem b4 this was the 1st time and it was all sorted😀”

Posted 2 years ago

“I have ordered from takealot for years never had a issue and after my last purchase I never order from them again . First of all I order a product and what was advertised is completely different to what I ordered . Talk about false advertising.The customer service is shocking . Once I receive my credit and order something else this will be the last time I order from them again .”

takealot 1 star review on 22nd March 2022

takealot 1 star review on 22nd March 2022

Posted 2 years ago

“I am happy with Takealot...... I have been ordering from them for a while now and I have never been disappointed........ I am a happy customer 🥰”

Posted 2 years ago

“I brought a product from takealot and on receiving the product it was not at all like what was advertised on takealot. I ask for a replacement of the product, I received the same product once again. The service that Takealot provides these days are very poor. And until now I'm still waiting on them for a response.”

Posted 2 years ago

“I purchase from Takealot regularly. Recently I received a product that was broken but haphazardously repaired. The replacement was not much better. They refused to publish the review. Understand the reviews are not a true reflection of the product and Takealot actively skews those reviews - which is not too honest so can they be said to deal with their clients in good faith? you decide.”

Posted 2 years ago

“I ordered three of the same items. Takelot delivered the incorrect items as the items were incorrectly barcoded at their warehouse. After returning all three items, takelot only delivered 1 in return. It has been a mission to try and obtain the missing items which have not been delivered more than 2 months later. Takelot is now claiming that only 2 of the 3 items were returned but still have not refunded or delivered the remaining item for which they confirm receipt. Their returns processes are a mess and they have essentially stolen my money...”

Posted 2 years ago

“I placed an order on the 5th of February with takealot, on the 10th of February it was handed over to the courier... FAST AND FURIOUS. Apparently numerous attempts was made to deliver and rescheduling was stated many time on the system app... On 26th February it stated delivered... WELL NO IT HAS NOT BEEN DELIVERED! It is impossible to get help or answers... I have tried calls, emails, complain sites and so forth. Today I get an email to review my product? WHAT PRODUCT??? I have to this day not received any answers nor receive my package???”

Posted 2 years ago

“Dishonest practices, they "reject" valid reviews and refer you to guidelines when everything is according to their guidelines - hence - the results are skewed in favour of many poor products.”

Posted 2 years ago

“Ive always bought from take alot and everything was always ok ..but the last purchase was a remote and the one i received was not the one as advertised ...the whole return thing this is a mess and whats even worse for me is that my review was declined ..hows that for not being transparent takealot ?”

Posted 2 years ago

“I brought a phone for repairs, which I bought four months ago. It was declined for repairs but yet they had the utmost audacity to remove my memory card which I have been enquiring about for the past two weeks and yet again no was in avail for help. I personally wouldn't advice anyone to buy any gadgets or anything electronic from them, because their return policy and service REALLY SUCKS. The worst of its kind because you can't exactly go to the offices and ask for assistance. They don't even deserve a star rating, there should be a negative star....”

Posted 2 years ago

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takealot is rated 2.6 based on 545 reviews