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takealot Reviews

2.6 Rating 545 Reviews

39 %

of reviewers recommend takealot

Company Reviews

2.6

Based on 545 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 24th December 2023

takealot 1 star review on 28th November 2023

Nosiphiwo Maduba

takealot 1 star review on 24th November 2023

takealot 1 star review on 24th November 2023

takealot 1 star review on 23rd November 2023

takealot 1 star review on 16th January 2023

takealot 1 star review on 16th January 2023

46

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't use takealot that often. I've dealt with other online purchases from different couriers. I scheduled a delivery for Saturday and paid the special courier fee on Thursday. The app does not work and is not accurate at all. The app stated that my delivery was rescheduled. I then made contact with Takealot at 9am and was promised delivery today. I kept looking at the app waiting for arrival to see a message that the courier has to reschedule because the recipient was unavailable. But no history of a phone call was made to me, so how does one know the recipient was unavailable if you haven't bothered to contact them? I've made about 10 calls this morning keep getting promised that I'll get a return call and that they are waiting for the branch to contact them and give an answer. I even begged and offered to fetch my parcel myself because I'd been waiting the whole day for this delivery in fear That I'd miss the parcel. Herendous service from Takealot, and the no care attitude in customer service is vital in keeping your business going. I will never recommend takealot to anyone, high disspointed”

Posted 2 years ago

“This company is so unprofessional , 2 bad experiences”

Posted 2 years ago

“Bad expierience, we waited long for our order to arrive and then when it did arrive, I was given one of the heavy parcels to carry up(never heard of having to help carry stuff up to the apartment.) The delivery guy could see I had keys and my phone in hand but he still gave it to me it resulted in my phone falling and breaking, a R20 000 phone that I have to fix all because he did not want to take another trip downstairs. So basically I helped them with their job and lost my phone as a result. Also the packages looked like it had been opened pria to delivery, the table was damaged when opened.”

Posted 2 years ago

“its a third time, I have ordered an item wait for 2 to 3 weeks then , boom your item has been cancel.. very disappointed I wish u had a competitor to buy from...”

Posted 2 years ago

“I don't understand why I have to wait for more than 10 days for my order with no explanation when Takealot orders take an average of 5-7 days. I am in Johannesburg not in Maputo. Now I don't have phone.”

Posted 2 years ago

“Order #102011864 Order was placed and paid for on 6 February 2022. Date for delivery 21 February 2022 but has since changed to 22 February 2022 which is totally ridiculous. The other problem we have is these rude delivery guys who thinks they are doing you a favor. Rudeness and arrogance is not acceptable.”

Posted 2 years ago

“I purchased a cordless drill worth R1139 ask for refund instead they want to credit and still emailing them till now for refund and phn them till now still no respond and I purchased a waterproof watch of R499 worked 3months and died out same thing till now I'm still emailing till now and phn them no respond so sad but they quick to email u back to rate their service, so sad”

Posted 2 years ago

“I was happy with Takealot but suddenly the period for delivery has increased from 5 - 7 days to 10 - 11 days? 2 of the items ordered is a birthday gift. If I knew I could have gone to a store to purchase. Not happy.”

Posted 2 years ago

“Thank you Takealot for my delivery and for the refund you are the best will order again soon... Super excellent service”

Posted 2 years ago

“I bought a Grizzly Beard product which included an oil and it was already broken when I received it.”

takealot 1 star review on 14th January 2022

takealot 1 star review on 14th January 2022

Posted 2 years ago

“Take a lot supplied faster than everyone else. Always early, good priced and quality products.”

Posted 2 years ago

“Don't reply to complaints. Customer care is very poor. Customer is just a number”

Posted 2 years ago

“Disappointed”

Posted 2 years ago

“Extremely disappointed in Takealot. Deliver my parcel incomplete, tell me that its the suppliers fault. Clearly says part 1 of 2 but Takealot says its completed. Its my wife's birthday and they ruined it for me. None of the many call center agents could assist. You are just a number.”

takealot 1 star review on 11th January 2022

Posted 2 years ago

“Upon visiting your return division of your company I was appalled to see that you do not adhere to social distancing practices. Has covid left the building or are your company just ignorant to the dangers of the spread of the virus?”

Posted 2 years ago

“Device purchased stopped working after only a handful of uses in less than 4 months. Contacted Takealot about return as they have a return policy on defective products up to 6 months. Received an initial response that they would "look into it" after which radio silence. Attempted to contact them several times over a few weeks, including opening another customer service ticket in an attempt to get a response - nothing. After looking online I have found a LOT of similar reviews where people have had trouble with defective items and being unable to return them/ignored by Takealot. Extremely poor customer service, will be looking elsewhere for purchases in the future.”

Posted 2 years ago

“It’s not the company but the people. I would just like to say a huge thank you to Bevan T, thank you so much for going over and above. I will continue to use this company based on your service”

Posted 2 years ago

“I've ordered via Takealot many times and they have never disappointed me. From ordering to delivery..... 1st rate!”

Posted 2 years ago

“Delivary times and dates change constantly never what they promice they take your money very quickly and then take Avery long time to refund you. Excusses Excusses Excusses”

Posted 2 years ago

“I ordered a pair of earphones which were supposed to be here on the 23rd of dec. It is already the 27th and I cannot reach takealot via customer service and they are not answering the three tickets I have already submitted. On Friday the 24th I managed to call them and the agent assured me she would come back to me by the end of the business day. She never did. I think the customer service sucks. I paid for these earphones and its almost been three weeks and I have nothing!”

Posted 2 years ago

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takealot is rated 2.6 based on 545 reviews