Under normal circumstances, I'm not unreasonable and would write a good review when it's worth it - because doing good business and empowering South Africa's economy, local business, or a 'Leading Online Store', in general, is something that matters. Here is where I draw the line! - disappointed with the customer service and overall experience, I have ordered from Takealot before and this is now the third time I find myself having to pay more*** and compensate for an extra cost without a transparent refund*** or even a way to make contact, after**** I had paid in full for an (Egyptian cotton linen set ) to arrive before I move - I set aside my own time and money only to find it canceled on the day of arrival and soon to be move. 1. No correspondence ahead of time. 2. Try getting in contact in general, it's nearly impossible. 3. I have now had to spend more! + 4. refunds???? nope - just credit towards your next purchase on finding a new set on *this platform* that now has an additionally longer waiting period. 5. The UX work that has been done across their platform saddens me, always considered it to be a trusted go friendly place to purchase from, but the reality is it's filled with so many dark patterns for short-term gain. This will lose trust in what you have going for you. Do the right thing and keep the people that use your service as something we can rely on. I hope to be updated as soon as possible. In closing, I hope that you consider those using your platform with respect, by showing transparency and reliability. Look forward to hearing from you soon.