takealot Reviews

Name: takealot
Rating: 2.51

2.5 Rating 579 Reviews

37 %

of reviewers recommend takealot

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2.5

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 27th January 2025

Anonymous

takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

Anonymous // 01/01/2019

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“I want to start off this review by saying I have supported "Kalahari" before Takealot. (that's been a while) I have continued supporting Takealot through all the years till now, the straw that broke the camels back. Over the holidays, I ordered covers, cases and screen protectors for my new Iphone. I planned it so my phone(ordered with a different supplier) and the Takealot order would be delivered SAME DAY (28 December 2023) so I wouldn't have to leave my new phone unprotected. The phone came on the 28th, and Takealot - a no show. I had to reach out because Takealot customer service is non existent only to eventually receive a reply that my order will "unfortunately" only be delivered on the 29th. I lost my temper as this is the second time in a row Takealot has failed to deliver on time and now I had to have a very expensive phone without any protection. If I knew this prior, I would have bought elsewhere as Takealot is so unreliable nowadays anyways. My order finally came on the 29th - both screen protectors - cracked. I immediately logged a return and REPLACEMENT. At this point I was so irritated. Now the whole process was being prolonged and I had to sort out their incompetency. I spoke to numerous Takealot agents(Tamara.M , Sizakele.M & Babalwa) and none of them have been useful. I asked to speak to the manager on duty as I knew they were probably skeleton staffed as none of these agents were handling the situation in a sincere manor, all I got was these "automated" "we are so sorry for any inconvenience caused" nonsense replies and not ONE of these agents acknowledge to escalate my query as I asked over and over again. I logged into my Takealot account, saw a small credit only for the cracked screen protectors & if you shop on Takealot regularly you'll know that above R500 is free delivery. If I where to re-order the same protectors I'd have to pay for delivery, for a mistake that wasn't even my fault & I clearly asked for a replacement as seen on the user portal. I continued emailing these amazing agents, one of the agents assisting me at that time, said they would arrange a replacement to which I responded immediately(07th of January 2024) and asked to select my work address under the address as I am NO LONGER AT HOME AND WILL BE RETURNING TO WORK ON THE 08th of January 2024. Fast forward to the next day January 8th 2024, I receive an automated email that my order was created and will be delivered by the 10th of January 2024 (these people after messing up left right and center cant even do priority delivery for the shlep they created) only to see that my address has not been updated, It is set to be delivered to my home address after I had a discussion with these agents. AFTER the order was created, I got an email from Babalwa saying "it's too late and the delivery address can't be changed now" - SO whose fault is this? As far as my knowledge & IQ goes, I spoke to an agent the day before the order was created. A day later they still managed to mess it up. I AM OVER THIS USELESS COMPANY. They are focusing on what feels like mass production, less that customer satisfaction. If they keep on like this, they might not have such a bright future. Horrible experience, I have given them chances, time and time again and this was the last chance. Their quality of products has deteriorated, their quality of service is useless, their morals and ethics has gone out the window. Why would you spend your hard earned money at this company? There is places out there who are smaller companies, and prosper for great customer service & satisfaction. Makes no sense why people would continue religiously supporting Takealot. CHEERS TAKEALOT, it has been AWFUL.”

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Posted 1 year ago

“Orders takes forever to arrive. Very dissatisfied.”

Helpful Report

Posted 1 year ago

“On the 18th of December I ordered 10 items, obe of which was a packagae deal containing a phone, a phone cover and a screen protecor. The screen protector was delivered cracked and I logged a return on the 19th of December. The screen protector was then collected the following day. I was then told that I have two return all items which I politely declined as it would be an inconvenience because I was already using the phone. I then requested they return the screen proctector as it was because at the end of the day I paid for it. I have been told so many stories about one simple item since then. I have been contacted by Sinovuyo, Michael, Mivuyo and Tamsyn and being told the item will be delivered. How does it take TWO WEEKS to deliver an item they claim was with the courier when I was told over a week ago that the item has been prepped. I quote: "This is to confirm that the item has been prepped and for the courier to collect at the warehouse, you will receive a call from the courier to confirm delivery." Its been over a week. It took ONE day to collect the item but two weeks have gone by and it hasn't been returned. This is not even about the item anymore. Its about the insult to my inteligence and lack of correspondense. Just days ago I was told the item is on its way to me. I asked for a time... Then boom, I'm told it will arrive on Saturday which I know is bull**** because I was already told the item is on its way. Not only that, I had to send multple emails just to get a response. I had to log another return AND lodge another complaint just to get assistance which I still haven't recieved all due to an item I recived that was defective IN THE FISRT PLACE. Make it make sense. The service is really questionable and what's even more appaling is that four people have failed to have a simple screen protoctor delivered in two weeks yet they managed to mistankely arrange for a driver to collect the item TWICE when it had ALREADY been collected. I literally had to then tell them NO ITEM NEEDS TO BE COLLECTED AND THAT I AM WAITING FOR MY ITEM TO BE DELIVERED> Make it make sense. As I type this I just sent ANOTHER EMAIL deteiling that I am waiting for a DELIVERY not a ****** collection. I pay for an item, its delivered broken, I log a return, the collect the ite, tell me I have to return all items, I decline, they agree to return it and I then havce to chase them for two weeks for an item delievered to me broken in the first place????? Then I'm sent from pillar to post and told a pile of bull**** in the interim? To top it off I have to send like five emails just to get an email with more lies or things that don';t make sense? Definitely done with takealot after this and this isn't about the item, its the service and principle, or in this case LACK THEREOF. This complaint is in reference to return ref: MRRN-5A6GW-MYVG”

Helpful Report

Posted 1 year ago

“Worst customer service 😔 hello Amazon hope you kick their butt”

takealot 1 star review on 24th December 2023

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Posted 1 year ago

“Thank you Takealot,for helping me to deliver my order so quickly. I quickly got feedback on an e mail I sent to them. My order was deliver the next day. Thank you”

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Posted 1 year ago

“So Takealot delivered my parcel to my house and it was signed for by Chrstine. Problem is there is no Christine here and I had to go find which neighbour if any had my parcel. Well done Takealot”

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Posted 1 year ago

“I had an order which they packed in several boxes. In addition to various other items I had ordered two sets of pen refills, one black and the other blue. The blue refills were given a separate box with nothing but wasted space and a piece of brown paper as company and there was no sign of any refill in any other box. I asked for a credit on my account (R79) since a special delivery seems wasteful and my request (made more than a week ago) was "expedited" to who-knows-where. I feel disinclined to deal with Takealot again.”

Helpful Report

Posted 1 year ago

“I placed a order with takealot.com on the 19 Nov 23 however the order has been "lost" two times and I'm waiting this on the 28 Nov 2023 and I haven't received my order and they refusing to refund me because of a policy they can't explain I'm very unhappy with the service I'm been receiving from them as it's not the first time such is happening to my orders Drivers losing item and I have to be inconvenience because of their incompetence”

takealot 1 star review on 28th November 2023

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Posted 1 year ago

“So first purchase of a magnetic window cleaner was great. Product worked like a bomb. Decided to purchase another one but different product came. Tried using and it just fell off the window on the other side. So my hubby bought another one which looked exactly the same as first purchase but it arrived and was the useless 2nd one we bought. Returned it with packaging and all and they said they cannot refund us. Will NEVER use them again and there useless products”

Helpful Report

Posted 1 year ago

“Price fixing !! 21 Nov - R249 | 24 Nov - R340 Black Friday Special..... Wahl Home Pro Corded Hair Clipper Kit”

takealot 1 star review on 24th November 2023

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Posted 1 year ago

“Always order from Take a lot, this time I was deeply disappointed in the Hair dye I bought. The colour didn't even work on my hair thou I did Al the pre preparations.....it was out the moment I rinsed it. Very dissatisfied”

takealot 1 star review on 23rd November 2023

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Posted 1 year ago

“GONE DOWN!!!!As much as I used to love Takealot the frustration isn't worth it anymore...their customer service and QC is appalling. I received heavily mouldy toothbrushes twice (which I've had to fight to return and no apology), chipped sunglasses three times and they continuously deliver the wrong colours (they do have the correct ones in stock but then they put their prices up, forcing you to return, dishonest at my inconvenience). When they come to collect returns on a motorbike , the boxes can't fit into the tiny compartment so they take the marked goods out of the boxes and then don't accept the return because it's not packaged and then they won't refund it! What I've come to notice is that a big corp like Takealot doesn't need us (although I've spent tons of money in the decades I've been a customer). They just treat you with indifference. However, from all these negative reviews seems us small frys are adding up! You guys can learn a few things from the smaller businesses that value their customers. DONE!”

Helpful Report

Posted 1 year ago

“Takealot send a completely wrong product, arranged pick up they collected and no refund has been made to me, tried contacting them, as per agent I the client needs to contact Payfast now which I did, Payfast emails is undeliverable. Takealot have never communicated that I have to follow up with their 3rd parties as to fight for my money back which is their job, their mistake, not mine....Takealot never followed up nothing just concluded it resolved!!! This is not right just taking the money with the product, with NO service whatsoever!!!!”

Helpful Report

Posted 1 year ago

“MRRN-687MK-MND8 - RETURN DECLINED I've been shopping with Takealot for years and so has my family. But starting today I will go out of my way to never shop with Takealot ever again, you will not get a single penny out of me for the rest of my existence. I'll explain why, I know that when you "log a return" you won't be refunded unless you have the packaging, and in this particular case I explained on my return notes that I discarded the package as my intention was to keep the item but since I sold my tablet and couldn't use the item anymore I would have to return it, I SAID - please don't collect if you cannot REFUND me as I discarded the packaging. Yet, here we are with my lovely little return declined, so I contacted your useless call center and talked to one of your *********** agents just to inform him the decline reason would have been because I discarded the packaging, and he didn't know up from down. So, now I'm out of pocket because apparently, Takealot needs glasses when it comes to reading returns, and the reason returns are logged. So yes, I scheduled the return because I spoke to Mr. ***********, and trust me when I say this, I was willing to spend money in the future and provide your company with continuous support from my side. But I promise you I will head and warn anyone who wishes to join Takealot to NEVER purchase from you again. For all I care you could keep the product and I would dispute it with my bank. Please take care of yourself and hope you know you lost a lifetime customer over one item. I do not expect to hear back from your company, Regards”

Helpful Report

Posted 1 year ago

“Return a product on the 7th of August, still no refund and no return of the product, communication has also come to an end... Like I said in my other review it's the same as being scammed... Unfortunately takealot was my "go to" but now I'm done.”

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Posted 1 year ago

“We purchased a "robot" vacuum via Takealot in South Africa as a Christmas present in 2022 and within a few months a part broke. The response of Xioami is not what was expected - no spare parts and not willing to repair or replace. The vacuum was purchased to assist with housework since my mother is caring for my sister who has stage 4 (terminal) cancer. Cannot believe Xioami would sell something and not have spare parts available and clearly a warranty means nothing!!. Very disappointed and will ensure everyone knows to not purchase Xiaomi products. Warranties clearly mean nothing!”

Helpful Report

Posted 1 year ago

“Takealot used to be my go-to online store but after this last experience while trying to refund a faulty product, I will be deleting the Takealot app. The customer service agents didn't take the time to read why I was returning the product so they said I couldn't return it because it was damaged. It was a faulty product. Of course it was open and damaged. That's why I returned it. After dealing with over 3 different consultants online (none of whom read my email and all sent back AI responses) I finally got hold of someone via phone who coukd try and help me. But when I ask for her to call back, I get more AI emails from other agents asking me to retell the situation again. One consultant called me back, we greeted each other and then the call "cut". Immediately afterwards I received an email saying she could not get hold of me. She did not try to call again. I was by my phone. It is such a pity because Takealot used to be so convenient.”

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Posted 1 year ago

“They charged me for a bag of dog food which I never received”

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Posted 1 year ago

“They are always inflating there prices then saying sale on the product when the thing either costs the same or more,it's false advertising and unfortunately even though something costs more than you would purchase for it elsewhere people buy thinking they saving..they constantly reject your reviews if it's not to there liking but the only reason I review is coz I think I might actually win something but after 10 yrs I've still gotten nothing..takealot sucks but is convenient to buy from if you don't mind paying more to save time from going out”

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Posted 2 years ago

“I have always great service from Take a lot and especially their drivers - Sibusiso Zwane has been delivering to me for some time, and is a fantastic gentleman who always accommodates me to where and when if possible. Take a lot has it all, quick and friendly with good prices.”

Helpful Report

Posted 2 years ago

takealot is rated 2.5 based on 579 reviews