I ordered a phone battery and was sent an empty package. I returned the empty package and box to a pick up point and was told to log a return. The lady who was assisting me took the box to the back and as I was about to log the return, she told me not to log the return because she was going to do it on my behalf. She said I will get an email but 3 days later, I still had not received an email. I logged a return and I have to go back to the pick up point for a third time to scan the QR code. Hopefully the empty package and box will still be there. Takealot is untrustworthy. They don't have a customer service contact number. There is no one to talk to when you have a query or complaint. Very bad service. I will not buy from them and I don't recommend them anymore.