On the 18th of December I ordered 10 items, obe of which was a packagae deal containing a phone, a phone cover and a screen protecor. The screen protector was delivered cracked and I logged a return on the 19th of December. The screen protector was then collected the following day. I was then told that I have two return all items which I politely declined as it would be an inconvenience because I was already using the phone. I then requested they return the screen proctector as it was because at the end of the day I paid for it. I have been told so many stories about one simple item since then. I have been contacted by Sinovuyo, Michael, Mivuyo and Tamsyn and being told the item will be delivered. How does it take TWO WEEKS to deliver an item they claim was with the courier when I was told over a week ago that the item has been prepped. I quote: "This is to confirm that the item has been prepped and for the courier to collect at the warehouse, you will receive a call from the courier to confirm delivery." Its been over a week. It took ONE day to collect the item but two weeks have gone by and it hasn't been returned. This is not even about the item anymore. Its about the insult to my inteligence and lack of correspondense. Just days ago I was told the item is on its way to me. I asked for a time... Then boom, I'm told it will arrive on Saturday which I know is bull**** because I was already told the item is on its way. Not only that, I had to send multple emails just to get a response. I had to log another return AND lodge another complaint just to get assistance which I still haven't recieved all due to an item I recived that was defective IN THE FISRT PLACE. Make it make sense. The service is really questionable and what's even more appaling is that four people have failed to have a simple screen protoctor delivered in two weeks yet they managed to mistankely arrange for a driver to collect the item TWICE when it had ALREADY been collected. I literally had to then tell them NO ITEM NEEDS TO BE COLLECTED AND THAT I AM WAITING FOR MY ITEM TO BE DELIVERED> Make it make sense. As I type this I just sent ANOTHER EMAIL deteiling that I am waiting for a DELIVERY not a ****** collection. I pay for an item, its delivered broken, I log a return, the collect the ite, tell me I have to return all items, I decline, they agree to return it and I then havce to chase them for two weeks for an item delievered to me broken in the first place????? Then I'm sent from pillar to post and told a pile of bull**** in the interim? To top it off I have to send like five emails just to get an email with more lies or things that don';t make sense? Definitely done with takealot after this and this isn't about the item, its the service and principle, or in this case LACK THEREOF. This complaint is in reference to return ref: MRRN-5A6GW-MYVG