I want to start off this review by saying I have supported "Kalahari" before Takealot. (that's been a while) I have continued supporting Takealot through all the years till now, the straw that broke the camels back. Over the holidays, I ordered covers, cases and screen protectors for my new Iphone. I planned it so my phone(ordered with a different supplier) and the Takealot order would be delivered SAME DAY (28 December 2023) so I wouldn't have to leave my new phone unprotected. The phone came on the 28th, and Takealot - a no show. I had to reach out because Takealot customer service is non existent only to eventually receive a reply that my order will "unfortunately" only be delivered on the 29th. I lost my temper as this is the second time in a row Takealot has failed to deliver on time and now I had to have a very expensive phone without any protection. If I knew this prior, I would have bought elsewhere as Takealot is so unreliable nowadays anyways. My order finally came on the 29th - both screen protectors - cracked. I immediately logged a return and REPLACEMENT. At this point I was so irritated. Now the whole process was being prolonged and I had to sort out their incompetency. I spoke to numerous Takealot agents(Tamara.M , Sizakele.M & Babalwa) and none of them have been useful. I asked to speak to the manager on duty as I knew they were probably skeleton staffed as none of these agents were handling the situation in a sincere manor, all I got was these "automated" "we are so sorry for any inconvenience caused" nonsense replies and not ONE of these agents acknowledge to escalate my query as I asked over and over again. I logged into my Takealot account, saw a small credit only for the cracked screen protectors & if you shop on Takealot regularly you'll know that above R500 is free delivery. If I where to re-order the same protectors I'd have to pay for delivery, for a mistake that wasn't even my fault & I clearly asked for a replacement as seen on the user portal. I continued emailing these amazing agents, one of the agents assisting me at that time, said they would arrange a replacement to which I responded immediately(07th of January 2024) and asked to select my work address under the address as I am NO LONGER AT HOME AND WILL BE RETURNING TO WORK ON THE 08th of January 2024. Fast forward to the next day January 8th 2024, I receive an automated email that my order was created and will be delivered by the 10th of January 2024 (these people after messing up left right and center cant even do priority delivery for the shlep they created) only to see that my address has not been updated, It is set to be delivered to my home address after I had a discussion with these agents. AFTER the order was created, I got an email from Babalwa saying "it's too late and the delivery address can't be changed now" - SO whose fault is this? As far as my knowledge & IQ goes, I spoke to an agent the day before the order was created. A day later they still managed to mess it up. I AM OVER THIS USELESS COMPANY. They are focusing on what feels like mass production, less that customer satisfaction. If they keep on like this, they might not have such a bright future. Horrible experience, I have given them chances, time and time again and this was the last chance. Their quality of products has deteriorated, their quality of service is useless, their morals and ethics has gone out the window. Why would you spend your hard earned money at this company? There is places out there who are smaller companies, and prosper for great customer service & satisfaction. Makes no sense why people would continue religiously supporting Takealot. CHEERS TAKEALOT, it has been AWFUL.