BT
AVOID AT ALL COSTS!!!! Ordered £91.20 worth of perfumes on the 22/11/20, and they’ve never been delivered. The tracking states clearing Royal Mail are still expecting them. I’ve emailed the fragrance shop many times, the response is always very slow. They have to do an investigation with the courier, I’ve signed and returned the form to confirm I’ve never received them. I’m no Einstein, but if Royal Mail have never received them then clearly neither have I. The issue the fragrance shop has with the courier is not my issue, I should just simply be offered a full refund as I’ve asked for. I’ve raised a case with PayPal now because quite frankly I think that’s the only way I have any chance of getting my money back. Never will I buy from them again or recommend them to anyone, I’d rather pay over the odds than give the fragrance shop another penny.
3 years ago
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The Fragrance Shop has a 1.5 average rating from 192 reviews

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