The Fragrance Shop Reviews

Name: The Fragrance Shop
Rating: 1.52

1.5 Rating 204 Reviews

13 %

of reviewers recommend The Fragrance Shop

Company Reviews

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Metrics

1.5

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Fragrance Shop 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total scammers, took my money then posted item back to their warehouse. Like others tried to get refund, in essence they have stolen my money. I'm now blocked on Facebook! For trying to raise awareness.”

Helpful Report

Posted 2 days ago

“Anyone thinking that they are going to get a refund from this company are just kidding themselves. Please contact Trading Standards, as this company are fraudulent. Don't believe me...wait and see...”

Helpful Report

Posted 1 week ago

“I bought a Christmas present in December (still hasn't arrived) I've been in touch with "April" from customer services who sends an automated response. No sign of the product, a replacement being arranged or a refund despite multiple contacting of them.”

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Posted 1 week ago

“Got the 2024 advent calendar and there is no way the items in it are worth as much as they claim, some are really cheap and it also states on the sleeve there is a voucher, there isn't, very disappointing and when you try to contact them, you can't, don't buy”

Helpful Report

Posted 3 weeks ago

“Pre-ordered a perfume advent calendar at the beginning of September for a Christmas present. Got to mid October, hadn't heard anything, so emailed them about it - no response. Left it a few weeks, as I appreciate they're busy, but still hadn't heard anything by November so emailed again and got a generic response from 'April' a few days later saying I need to wait at least 10 days for my order to arrive... 2 months after I'd ordered it. Emailed back and got another email from 'Sinah Z' saying they need to speak to support about it and will get back to me. Heard nothing. Called up and waited in a long queue of 60+ people only to then be told the advent calendars were out of stock and there would be no more - At what point did you know that? Why didn't anyone tell me that before I had to ring up 2 months later?! This was a gift for a family member too, so they would have been left with nothing, if I didn't use my brain. And why are you taking more pre-orders than you can physically fulfil?? Spoke to a call handler who said it would be cancelled. Then got an email to say "sorry YOU wish to cancel your order" - I didn't want to cancel it, you guys being incompetent did. Then I got a second email to say no money had been taken, when I could see they had taken over £100 and definitely not replaced it. Countless emails and calls (of being in a queue of 82 people at it's worst) later, the last call handler went to speak to support said I'd be refunded in "3-5 days". Waited past that period of time, still no refund. Over 3 and a half months later of this nonsense, from ordering to this point, I put in a claim through Barclaycard to reclaim the money as I was over chasing them for MY money that they supposedly "didn't take". Miraculously, the money has now been put back in, so I've cancelled the claim. I shouldn't have to chase for my own money back after you have screwed me over. If I hadn't kept on contacting them too, they would have just kept the money as "no money was taken". Absolutely disgraceful way to run a business.”

Helpful Report

Posted 4 weeks ago

“Never recieved u took my money and sent numerous emails never got my money back a scam”

Helpful Report

Posted 1 month ago

“AVOID, They are madness, I have received an opened parcel/empty, I have proof from royal mail it was opened and they still doesn't want to give me my money back.”

Helpful Report

Posted 1 month ago

“This is the most shocking business I have ever had the misfortune of dealing with! The caller I got through to was rude and not listening to me shouting “oh my God” It was dismal now I’m waiting for refunds as the employee messed up my subscription! AVOID”

Helpful Report

Posted 1 month ago

“The fragrance shop are a fraud there customer services are very unprofessional they ignore emails and my order has now taken 8 days and still not arrived it was supposed to be here next day , stay clear of them”

Helpful Report

Posted 3 months ago

“Got a fake jean Paul gautier - paid £110”

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Posted 4 months ago

“Back in December 2021 i had a monthly subscription with this company for a refill perfume every month. I cancelled this subscription a few months later, to be found i was still being charged every month. To this day i am still trying to get my money back, i have had to change my bank account to stop the money coming out. You phone customer services who send you round in circles, absolutely shocking company.”

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Posted 4 months ago

“Always go just that extra bit to help you.”

Helpful Report

Posted 5 months ago

“I paid a fake Dior large size perfume for 128 pounds It is really fake”

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Posted 5 months ago

“Order Lost In Transit FWUK59890386 No Update Since 21/06/2024 Tracking Number XD839907932GB”

Helpful Report

Posted 6 months ago

“Ordered a fragrance on the 19th initially the notification said that the item would be available for collection at the Bolton store next day, fast forward to the following Saturday still no confirmation email to say that it was ready for collection so rang the store directly who gave me the customer service number, asked if it was open on Saturday low and behold they don’t work on Saturday so emailed them, received a email that it was dispatched and would be ready for collection Wednesday 26th yet again no confirmation so called customer service again only to be told that it was out of stock in store and had to be dispatched from the warehouse and may arrive by Friday 28th but may not so almost two weeks of chasing up still have no item or any definitive answer as to when my item will actually arrive “if” it ever arrives, shocking service but what do you expect from a company that allows staff to eat Christ’s behind the counter whilst you enquire about a product, 0⭐️‘S, completely unprofessional.”

Helpful Report

Posted 6 months ago

“They can't control them delivery.”

Helpful Report

Posted 8 months ago

“Still trying to get a refund 4 months after ordering a Christmas present that never arrived. Keep going around in circles with them - their ‘Customer Service’ is an absolute joke, last reply basically said it was up to me to go to a store in person & deal with it there?!!! What?? I’ll never ever order from this company again. Avoid like the plague as others have said!”

Helpful Report

Posted 9 months ago

“This company gets Trustpilot to remove bad reviews. They are a scam, I never got refunded for a fake perfume they sold to me losing nearly £90. Please, please avoid them at all costs.”

Helpful Report

Posted 10 months ago

“DO NOT purchase from these. Couldn't supply goods, kept getting emails to say dealing with it but couldn't supply so I asked for a refund, kept getting emails to say processing but never received refund, 3 months on still chasing.”

Helpful Report

Posted 10 months ago

“This company is beyond terrible, the epitome of incompetence. Words fail to convey the depths of my frustration with their abysmal service. Avoid them like the plague, unless you enjoy burning your nerves and receiving nothing in return. They are nothing but scammers, liars, and masters of wasting time.”

Helpful Report

Posted 11 months ago

The Fragrance Shop is rated 1.5 based on 204 reviews