Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

The Fragrance Shop Reviews

1.5 Rating 191 Reviews

13 %

of reviewers recommend The Fragrance Shop

Company Reviews

1.5

Based on 191 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Fragrance Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Fragrance Shop 1 star review on 22nd December 2023

The Fragrance Shop 1 star review on 7th March 2023

The Fragrance Shop 1 star review on 4th September 2021

The Fragrance Shop 1 star review on 8th March 2021

The Fragrance Shop 1 star review on 20th February 2021

The Fragrance Shop 1 star review on 19th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some aftershave advertised as £42 plus 15% off with code so great price until I clicked to pay and it flipped to a much higher price than I’ve seen across the whole Web of £55 by which point payment had been made. Customer service refused to refund the difference although many screenshots have been sent showing the lower price going into my basket etc. Scam..will not be using again and god knows if the stuff is even real!”

Posted 2 years ago

“I make a order of two parfumes they sent only one. 2 weeks I am trying to solve this issue. Awful costumer service.”

Posted 2 years ago

“I placed my first order with them. It was very well priced. The barbour perfume was great value along with the other items. Lord and berry bronzer, the best bronser for pale skinned people, I recommend it wholeheartedly as it gives an amazing glow to fair skinned individuals, but please go elsewhere to purchase this. I was excited as l received a free gift, it was a free makeup bag and eyeliner. Also lord and berry. The eyeliner was not in the package so I contacted them to have them repeatedly ask me for a photo of the products and damaged packaging. The package was not damaged and I had recycled it already, so they then said send an image of the non-existent eyeliner, wow! Absolutely absurd. They then asked for an image of the products I had received, why? I was missing the promotional free eyeliner, you can glance at the other products I ordered to your heart contents but it isn't going to change the fact you forgot to put the eyeliner in. After many exacerbating emails I gave up. The reason I decided to order from The Fragrance Shop was for the extra items. I won't use them again. I hear there are many fake reviews so do not trust them. I've included a photo of me wearing lord and berry bronzer as its so amazing.”

Posted 2 years ago

“I sent back 4 perfumes which were received by the TFS on 9/6, I am still waiting for a refund. They only reply through trustpilot to put up a brave face in front of the public but they are ignoring my emails.”

Posted 2 years ago

“I wish i could give less, 1 star is a compliment. gift set for GF's birthday was spilled an damaged upon arrival still in box, empty! 2 weeks of back and forthing with "Laurentiu U" got me nowhere. After 7 images of every conceivable angle they closed my case. No refund no return no nothing! Thanks for the waste of a time gift, il never shop with u again your customer service is horrendous your process of complaints is terrible and worse still you dont even care! As of this morning iv had to initiate a returns that i will have to travel and go out of my way to send back, because of your messup not mine, im the customer?! I order online, it arrives. Thats how it works, if i wanted to walk about id have gone to a store!! Useless utterly useless. AVOID TRUST ME, THEY COULDNT CARE LESS. AVOID!”

Posted 2 years ago

“Terrible customer service - different advisors keep fobbing me off ! So far no product received and no refund . Money taken from account 6th May and we are now on 28th May ! First time using The Fragrance Shop - will definitely NOT be using again .”

Posted 2 years ago

“Disgusting customer service, 2 weeks on and no sign of my order despite being assured it was dispatched 4 days ago. Customer service have stopped responding. Please avoid this company, I will be taking the legal route to get my money back.”

Posted 2 years ago

“Disappointing. Bought an item from The Fragrance Shop in view of a free item also being advertised (that would have made the additional cost worth while). Unfortunately no free item received, and when the issue was raised, the customer support service denied all responsibility. Excuses were made that the item was no longer available, despite evidence documented and sent to customer services to show the item was still currently available (which was subsequently confirmed as correct). I definitely will not purchase from this company again.”

Posted 2 years ago

“Order not delivered Customer Service absolutely useless. Do not use this Company. Currently no refund and no goods. Courier service lies. Will never use again”

Posted 2 years ago

“Please don't order from this Company. I ordered a perfume to be gift wrapped and sent to my daughter as a birthday present. She received it with no gift wrap and they even sent her the receipt!!! I gave them my address for the billing. Bad customer service x”

Posted 2 years ago

“I am taking my complaint to trading standards via the Citizens Advice. I received a fake perfume, I have been purchasing the same for over 8 years but usually purchased elsewhere. I tried the Fragrance Shop for a change. Huge mistake. £86 down and they won't refund or replace. I would recommend anyone who has been ripped off by this company to contact Citizens advice and take them to trading standards. Very dishonest company.”

Posted 2 years ago

“Avoid these crooks! I ordered 6 Aramis deodorant sticks and received 6 Aramis anti-perspirant sticks. Unfortunately, there is a huge difference- the anti-perspirant is white and leaves a very visible stain on clothes. I have tried contacting their customer support 4 times and they don't even bother replying. All I asked for was a refund and/or the product I actually ordered- I was and am willing to return the faulty merchandise. I told them I intended to inform the world and this doesn't motivate them to reply to me! Stay away from them!”

Posted 3 years ago

“Feel conned and ripped off and really never had such awful customer service. Supplied defective product and then won’t accept a return or give a refund - terrible apathy of customer service - BUYER BEWARE!!!!”

Posted 3 years ago

“Fragrance I got was armani code which I always use but fragrance weak had to buy another bottle from perfume shop which was as it should be strong fragrance.”

Posted 3 years ago

“Absolutely awful customer service. I was sent a bottle of perfume, for which I had a reaction to, really makes me question whether their perfumes are legit, would NEVER buy from again. AVOID!”

Posted 3 years ago

“Avoid these guys. Did not receive item. Would not process refund. Shop elsewhere.”

Posted 3 years ago

“Perfume smelled absolutely terrible like curry was told I have to contact brand myself why when I bought it from them absolutely appalling customer service will never use this company again”

Posted 3 years ago

“Do Not Use the fragrance shop. Customer service and delivery is disgusting. They did not send all of my order which was for a gift and then they tried to blame the courier for their mistake. The box was fully sealed which means it was their incompetence that caused the issue not royal mail. They asked me to send images and fill in forms which I did only for them to request more. They are ridiculous and petty. The issue still hasn't been sorted which caused disappointment because it was a gift. I don't have time to mess around with obsolete companies like the fragrance shop uk. They just need to go as they are not worthy of any customers and they will never ever be recommended. Very unhelpful staff with zero people skills. This company has made me jump through hoops to try and get this sorted and they are even worse on the phone (as you can't even get through) than they are by email or their ridiculous so called live chat which is disgraceful. Avoid them at all costs as there are much better companies out there with excellent products and customer service. I do know that sometimes issues do happen, but it is how they are dealt with that counts and thefragranceshop.co.uk is absolutely diabolical, They have no idea how to run a business which is why they shouldn't and don't have customers. It’s when an issue happens, you can see the company for how it truly is. The Fragrance Shop has very clearly shown they are not a company to be used ever. Avoid!”

Posted 3 years ago

“False advertisements saying you get a free gift then after 3 days and 3 tickets logged get the usual fob off saying only if gift available should of stayed with my normal supplier, as at least they don’t take 3 emails and 3 days to even get a response poor customer service will be taking my money elsewhere and would advise others to aswell.”

The Fragrance Shop 1 star review on 8th March 2021

Posted 3 years ago

“I bought xmas presents on Black Friday, in November 2020, for Christmas presents and another bath shortly after that. The second purchase arrived before the first purchase had been dispatched, so i notified TFS, in which they instructed that the 1st parcel would arrive on 7th December. I didn't receive the parcel. Since then, i have contacted TFS, tried to redelivery, thinking this was a mistake and been to the Royal Mail Depot and started an investigation. I've filled in a form from TFS sent endless emails and not a refund in sight, or new product's. I'm so disappointed, over £100 down and not a care given by TFS. Ive followed all the protocol guidance and seriously considering the ombudsman. A reassuring call or email would suffice with an actual update, but all they respond with is.. "were looking into it"... that is not an update, that is fobbing your customers off! I have done as much as i can to track the parcel down. Under the Consumer Rights Act 2015, its TFS that is responsible to ensure the order is delivered and to agree to an alternative place to leave the parcel, this has not happened. Its well over three months since I purchased these items and not one single customer service team advisor from TFS has given me a sufficient update, I am beyond frustrated and disappointed now. Customer Service speaks volumes... its safe to say that I will NOT be purchasing again, or recommending to anybody in the future. In short.... no parcel, no refund, and no alternative products dispatched... Very poor”

Posted 3 years ago

«
1
2
...
3
4
5
6
7
»

The Fragrance Shop is rated 1.5 based on 191 reviews